Receptionist

Capri Communities; Menomonee Falls (WI); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Flexible hours

Pay Active

401(k) with company match

Paid time off

Tuition and Certification Reimb.

Referral Bonuses

Training opportunities

Benefit Hub

Job summary

Talentify is seeking a Concierge/Receptionist to provide administrative support in a community setting, serving as the face of the front desk and assisting residents and guests with a customer-centered approach.

The role requires coordinating information flow, handling clerical tasks, and supporting various departments. Schedule may include holidays, nights, weekends, or on-call as needed.

Qualifications

• Proficient in Microsoft Word, Excel, PowerPoint and Publisher.
• Strong multitasking and prioritization skills.
• Excellent customer service oriented for older adults.
• Clear verbal and written communication.
• High school diploma or equivalent; associate degree or technical certification preferred.

Responsibilities

• Greets and directs residents, family members, guests, and vendors professionally.
• Answers internal and external calls and routes visitors.
• Provides administrative support for departments as needed.
• Monitors building security and emergency systems.
• Manages office equipment and supplies inventory.
• Handles mail and newspaper deliveries.
• Supports Lifestyle Enrichment activities and communications.
• Attends required in-service training sessions.

Skills

Strong communication

Customer orientation

Multitasking

Positive attitude

Education

High school diploma or equivalent

Associate degree or technical certification preferred

Tools

Microsoft Word

Excel

PowerPoint

Publisher

Job description

What's in it for you?

• Flexible hours
• Get paid now with Pay Active
• Opportunity to help and support an older generation
• A career that gives back to the community
• Competitive Pay and Benefits
• 401(k) with a company match
• Paid time off
• Training opportunities
• Opportunity for internal growth
• Tuition and Certification Reimbursement
• Referral Bonuses
• Benefit Hub

SUMMARY

The role of the Concierge/Receptionist provides administrative support for the community. This position is responsible for assisting resisting residents and guests, performing clerical duties, coordinating information flow and completing projects as assigned. This position is considered the “face” of the community; therefore, all tasks are expected to be performed with a customer-centered focus while also seeking opportunities to continually improve core processes. Incumbent will be scheduled based on operational needs, which may include but is not limited to holidays, extended shifts, nights, weekends, standby or on-call as necessary.

ESSENTIAL RESPONSIBILITIES include the following. Other duties may be assigned.

• Monitors, greets, interacts with and direct residents, family members, guests, and vendors in a professional, friendly, and courteous manner.
• Answers internal and external telephone calls, and guests entering the building.
• May provide administrative support for different departments including certain tasks or projects.
• Maintains building security, monitors security systems including the emergency call system and respond accordingly.
• Manages the operation and maintenance of all office equipment and communication devices. Orders and maintains adequate inventory of office and community supplies.
• Manages mail and newspaper delivery.
• Assists the Lifestyle Enrichment department with various activity programs as directed, including reminding residents of and encouraging resident involvement in activities.
• Participates in and attends all required in-service training sessions

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Knowledge of computer applications (Microsoft Word, Excel, Powerpoint, Publisher) as well as office equipment operations.
• Ability to organize and manage multiple priorities, always keeping our residents and their satisfaction our top priority.
• Positive attitude, initiative, enthusiasm and energy.
• Strong customer orientation to older adults.
• Strong communication skills – verbal and written.

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent; certification from technical school or Associate Degree preferred.
• 3-5 years of administrative experience, preferably in a property management or real estate environment.