Receptionist

HEALTH ATLAST WEST LA INC; Los Angeles (CA); On-site; USD 40,000 - 58,000; Full time

Job summary

Health Atlast West LA Inc is seeking a warm, organized Receptionist / Front Office Coordinator to join our healthcare team in Los Angeles. You will greet patients, answer phones, schedule visits, verify insurance, and process payments to ensure a smooth patient experience.

The role emphasizes accurate records, HIPAA compliance, and collaboration with clinicians to maintain efficient patient flow and high satisfaction. Prior experience in medical/therapy offices is preferred.

Qualifications

• 1+ years of experience in healthcare front office roles.
• Familiarity with EMR systems and Microsoft Office.
• Bilingual abilities (Spanish) are a plus but not required.
• CPR certification preferred.

Responsibilities

• Greet patients warmly and generate a welcoming first impression.
• Answer phones promptly, triage calls, and schedule appointments.
• Verify insurance coverage and maintain patient records accurately.
• Check patients in/out, process payments, and explain treatment options.
• Support follow-up care and sustain high appointment show rates.
• Coordinate communication between providers and front desk staff.

Skills

Customer service

Phone etiquette

Multitasking

Organizational skills

HIPAA knowledge

Communication skills

Calm demeanor

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling software

Microsoft Office

Google Workspace

Job description

POSITION OVERVIEW

We are seeking a warm, organized, and detail-oriented Receptionist / Front Office Coordinator to join our dynamic team. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to thrive in a fast-paced, multi-provider healthcare environment. This role is critical to the patient experience—from the first call to checking out after treatment. Preference will be given to candidates with experience in a medical, chiropractic, or physical therapy office.

About Health Atlast West LA

Health Atlast West LA is a fully integrated, multi-disciplinary healthcare practice dedicated to providing comprehensive, patient-centered care. Our team includes medical doctors, physical therapists, chiropractors, acupuncturists, physiotherapists, and massage therapists who collaborate to optimize patient health and well-being.

Our core values guide our hiring process: we are inspirational, disciplined, accountable, transparent, aligned, and results-oriented.

SUCCESS LOOKS LIKE

• Patients feel welcomed, supported, and well-informed throughout their visit.
• Patients are scheduled out for all their visits.
• Appointments are efficiently scheduled with high patient retention and a 90%+ show rate.
• The front office runs smoothly, with accurate billing, proper paperwork, and clear communication between providers and patients.

OBJECTIVES

• Greet patients warmly, creating a welcoming and professional first impression of the clinic.
• Answer phones promptly and professionally, triage calls, schedule appointments, and follow up on missed appointments.
• Maintain accurate patient records, collect necessary forms, and verify insurance coverage when needed.
• Check patients in and out, process payments, and explain treatment plans and payment options in coordination with providers.
• Support the clinic in maintaining a high appointment show rate and strong patient satisfaction through effective communication and scheduling.
• Coordinate follow-up care and assist patients in staying on track with their recommended treatment plans.
• Manage day-to-day administrative tasks including emails, faxing, scanning, and organizing supplies.
• Collaborate with clinical staff to support smooth patient flow and communication across departments.
• Accurately reporting and recording of financial information.
• Ensure the statistics and KPIs are updated and reported daily.

COMPETENCIES

• Strong customer service and communication skills—both in person and on the phone
• Able to answer multiple phone lines skillfully
• High attention to detail and ability to multitask in a fast-paced healthcare setting
• Professional appearance and demeanor, with a calming and caring attitude
• Experience using scheduling software and electronic medical records (EMR) (preferred)
• Knowledge of medical office procedures, insurance verifications, and co-pay collections (preferred)
• Ability to maintain confidentiality and follow HIPAA regulations
• Strong organizational and time management skills
• Knowledge of Microsoft Office products and Google products.
• Able to type +50 wpm (a plus)
• Comfort working with diverse patients and practitioners in an integrative setting

Education And Experience

• High school diploma or equivalent (required)
• 1+ years of experience in a healthcare, chiropractic, physical therapy, or wellness office (preferred)
• Familiarity with EMR systems and Microsoft Office (preferred)
• Bilingual abilities (Spanish) are a plus but not required
• CPR certification (preferred or willing to obtain)

Physical Requirements

• Ability to sit, stand, and walk for extended periods
• Ability to bend, reach, and lift up to 25 pounds occasionally (e.g., supplies, files)
• Adequate hearing and visual acuity to interact with patients and operate office equipment
• Manual dexterity for using computer systems, phones, and other office tools
• Ability to multitask and maintain focus in a high-traffic environment

Commitment to Diversity

Health Atlast is proud to be an Equal Opportunity Employer. We are committed to creating a diverse, inclusive, and empowering workplace for all employees regardless of race, gender identity, sexual orientation, disability, age, or background.