Receptionist Position

HEALTH ATLAST WEST LA INC; Los Angeles (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Opportunity for advancement

Blue Shield health plan

Cal Savers retirement plan

40 hours of sick pay

Time off after 1/2 years

Job summary

A healthcare clinic in Los Angeles is seeking a Front Desk Receptionist responsible for managing patient communication and ensuring smooth clinic operations. The ideal candidate will excel in customer service, possess strong organizational skills, and have experience in a medical office environment. This position offers various benefits, including a performance bonus, health coverage, and a retirement plan.

Qualifications

• Medical office experience preferred.
• Prior experience in a customer-facing position, preferably as a receptionist.
• Effective and clear communication skills, both written and verbal.

Responsibilities

• Greet patients with a smile and enthusiastic greeting.
• Answer phones, return voicemails, and screen calls.
• Check patients in and out of the practice.
• Assist providers with patients.
• Verify new patient's insurance information.

Skills

Excellent customer service skills

Effective communication skills

Strong organization skills

Attention to detail

Ability to multi-task

Proficient computer skills

Education

High School degree or equivalent

Medical office experience

Job description

Company

Join our dynamic team at Health Atlast West LA leading integrative healthcare clinic specializing in medical, chiropractic, massage, physio-therapy and acupuncture. Our clinic is a comprehensive approach to healthcare.

Position Overview

The Front Desk Receptionist position plays a critical role in the success of the practice. The person in this position must maintain a positive attitude and allow the patient to feel their smile even in phone or written conversations. The ideal candidate will possess exceptional communication skills, exude positivity, and thrive in a fast-paced environment. Experience in a chiropractic or healthcare clinic or similar setting is preferred.

Responsibilities

• Greet everyone with a smile and an enthusiastic verbal greeting.
• Answer phones, return voicemails and screen calls for Practitioners.
• Check patients in and out of the practice. Checking out patients includes scheduling future appointments and collecting payment.
• Checking in New Patients ensuring that all necessary items are collected upon check in: New Patient Intake forms, copy of DL and Insurance Card, a credit card to be stored in our system for payments.
• Getting vitals (Height, weight, blood pressure, pulse, etc.) on all new patients.
• Assisting the providers with patients. Getting patients on the roller table, putting e-stim on them etc.
• Verifying new patient’s insurance information and creating files.
• Monitor various patient communication sites such as Classpass, Dear Doc, Zocdoc and others to respond to new appointment requests promptly when a request is made.
• Call patients to confirm upcoming appointments.
• Call patients to check on how they are feeling following appointments.
• Create new sales opportunities by promoting all services the practice has to offer to all patients you come in contact with.

Qualifications

• Excellent customer service skills.
• Effective and clear communication skills, both written and verbal.
• Strong organization skills. Maintains a neat and organized workspace and adheres to HIPPA compliance policies.
• Attention to detail.
• Remaining calm under pressure and the ability to multi-task and handle multiple calls at once.
• Proficient computer skills.

Education and Experience

• Medical office experience preferred.
• Prior experience in a customer-facing position, preferably as a receptionist.
• High School degree or the equivalent.

Physical Requirements

• Prolonged periods of sitting.
• Must be able to lift up to 15 pounds at times.
• Must have the ability to see up close with or without vision correction.
• Must possess the ability to communicate and comprehend information.

Benefits

• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Blue Shield health plan, 100% coverage primary care, urgent care, telemedicine, and generic medication
• Cal Savers retirement plan
• 40 hours of sick pay, 1 week vacation accumulates after 1 year, 2 weeks vacation accumulates after 2 years
• Other employee discounts and production bonuses

If you would like to expedite the interview process please call 213-364-9532 and ask for Viviane and let her know the position you are applying for.