Service Valet

Penske Automotive Group; West Palm Beach (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health care options (medical, dental,

Vision benefits

401k retirement plan with company-matc

Training and career growth programs

Job summary

Palm Beach Toyota, a Penske Automotive Group dealership, is seeking a friendly Greeter to join our team and deliver outstanding customer service experiences. You’ll greet guests, connect them with the right team, and help ensure an exceptional dealership visit.

The Greeter serves as a front-line representative, assisting customers in person or by phone, and supporting service and sales teams during busy times. Previous customer service experience is preferred.

Qualifications

• Genuine interest in providing an exceptional customer service experience.
• Friendliness, enthusiasm, reliability, with a positive
• team-player
• attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt assistance to customers with courtesy, accuracy, and professionalism.

Responsibilities

• Greets showroom customers and determines the nature of their visit.
• Directs customers to the correct department.
• Notifies the appropriate salesperson that a customer is waiting, or introduces the customer to a salesperson.
• Obtain and record basic demographic information about each customer, using dealership sales control system.
• Hands out brochures and other information to customers.
• Answers basic customer inquiries and refers more extensive inquiries to the appropriate person.
• Greets customers in the service department during morning rush hour and obtains basic customer information.
• Serves as telephone backup.
• Serves as clerical backup.
• Prints daily reports and weekly schedules for the General Manager and other dealership managers.
• Conducts outbound customer calls.
• Other duties as assigned.

Skills

Exceptional customer service

Strong communication

Interpersonal skills

Organizational skills

Team-player attitude

Professional appearance

Data entry

Telephone switchboard handling

Education

High school diploma or equivalent

Tools

Microsoft applications

Job description

Palm Beach Toyota, a Penske Automotive Group dealership, is looking for a friendly Greeter to join our dealership team and deliver extraordinary customer service experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated professionals with strong interpersonal skills who share that same passion to join our team.

Our Greeters are oftentimes a guest's first impression. You will professionally and courteously greet and help connect customers by phone or in person with our dealership team to ensure an excellent customer experience.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer service experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt assistance to customers with courtesy, accuracy, and professionalism.

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Ensure our customers have a world-class experience at every step along their journey.
• Service: Assist customers and vendors by phone or in person to find the support they're looking for, and route them promptly to the appropriate team member.
• Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.
• Collaboration: Support the dealership sales and service team during events, service rush hours, and as otherwise needed onsite, often during non-traditional hours.
• Technical Expertise: Capably manage telephone switchboards to handle customer calls and enter basic customer demographic information into the sales control system as required.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Qualifications

Competencies

• Exceptional customer service skills
• Strong organization skills and ability to multi-task
• Ability to read and comprehend instructions and information
• Ability to listen to customers and determine how to assist them
• Maintains positive attitude
• Proficient with Microsoft applications
• Time management skills and ability to prioritize
• Excellent communication skills and works well in a team environment
• Fast and accurate data entry skills
• Ability to handle multiple calls at one time
• Maintain professional appearance at all times

Supervisory Responsibility

None

Work Environment/ Physical Demands

Will primarily work in a retail automotive sales showroom, and will work with the computer, telephone, and other office equipment as appropriate. May be asked to drive cars on occasion. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds.
This position will require the employee to alternate from sitting, standing, and walking throughout the shift
This position requires the ability to push, pull, stoop, kneel, reach, grasp
This position involves repetitive motion--primarily typing
This position requires the ability to talk and hear

Position Type/Expected Hours of Work

Store Business Hours with ability to work nights, weekends, and holidays as required

Required Education and Experience

High school diploma or equivalent

Preferred Education and Experience

Customer service oriented with a positive attitude. Previous customer service experience preferred.

Job Overview

Summary/Objective

The Greeter serves as a front-line representative for the dealership. Greets customers as they enter the showroom, answers basic inquiries, and directs them to the appropriate party. Ensures a customer-friendly environment and an exceptional customer experience.

Essential Functions

• Greets showroom customers and determines the nature of their visit
• Directs customers to the correct department
• Notifies the appropriate salesperson that a customer is waiting, or introduces the customer to a salesperson
• Obtain and record basic demographic information about each customer, using dealership sales control system
• Hands out brochures and other information to customers
• Answers basic customer inquiries and refers more extensive inquiries to the appropriate person
• Greets customers in the service department during morning rush hour and obtains basic customer information
• Serves as telephone backup
• Serves as clerical backup
• Prints daily reports and weekly schedules for the General Manager and other dealership managers
• Conducts outbound customer calls
• Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Safety Sensitive Position

No