Receptionist

Wedgewood-Healthcare-and-Rehabilitation; Lakeland (FL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Paid Time Off (PTO)

401(k) Retirement Plan

Employee Recognition Program

Discounts & Employee Perks

Collaborative Team Environment

Professional Growth and Development

Job summary

Wedgewood Healthcare and Rehabilitation in Lakeland, FL is seeking a friendly, organized Receptionist to serve as the first point of contact for residents, families, visitors, vendors, and staff. The role provides essential administrative support to ensure smooth facility operations and a welcoming environment.

The successful candidate will have strong customer service skills, experience in a healthcare setting, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• Minimum of one (1) year of receptionist, clerical, or administrative experience required.
• Previous experience in a healthcare, rehabilitation, or long-term care setting preferred.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Excellent communication, organizational, and multitasking skills.
• Professional appearance with a positive, customer-service-oriented attitude.
• Ability to read, write, speak, and understand English.

Responsibilities

• Greet residents, families, visitors, vendors, and staff in a courteous and professional manner.
• Answer, screen, and direct incoming telephone calls promptly and efficiently.
• Manage visitor sign-in/sign-out procedures and issue visitor badges as needed.
• Provide general information and assistance to residents, guests, and staff.
• Operate a multi-line telephone system, paging system, voicemail, and call transfers.
• Assist department managers with clerical and administrative duties.
• Perform filing, typing, scanning, copying, and data entry.
• Maintain resident directories, office records, and contact information.
• Support payroll and Business Office functions as assigned.
• Receive, sort, and distribute incoming mail and packages.
• Track administrative deadlines, renewals, and other office activities.
• Order and maintain office supplies following purchasing procedures.
• Operate standard office equipment, including copiers, printers, scanners, and fax machines.
• Maintain confidentiality of resident and facility information in accordance with HIPAA regulations.

Skills

Microsoft Office

Communication

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Receptionist

Facility: Wedgewood Healthcare and Rehabilitation
Location: Lakeland, FL
Schedule: Full-Time | 7:30 AM – 4:00 PM
Pay Rate: $16.00 per hour

Join Our Team as a Receptionist!

Wedgewood Healthcare and Rehabilitation is seeking a friendly, organized, and professional Receptionist to join our team in Lakeland, Florida. As the first point of contact for residents, families, visitors, vendors, and staff, you will help create a warm, welcoming environment while providing essential administrative support to ensure the smooth operation of our facility.

If you have exceptional customer service skills, enjoy helping others, and thrive in a fast-paced healthcare setting, we'd love to hear from you!

Key Responsibilities

• Greet residents, families, visitors, vendors, and staff in a courteous and professional manner.

• Answer, screen, and direct incoming telephone calls promptly and efficiently.

• Manage visitor sign-in/sign-out procedures and issue visitor badges as needed.

• Provide general information and assistance to residents, guests, and staff.

• Operate a multi-line telephone system, paging system, voicemail, and call transfers.

• Assist department managers with clerical and administrative duties.

• Perform filing, typing, scanning, copying, and data entry.

• Maintain resident directories, office records, and contact information.

• Support payroll and Business Office functions as assigned.

• Receive, sort, and distribute incoming mail and packages.

• Track administrative deadlines, renewals, and other office activities.

• Order and maintain office supplies following purchasing procedures.

• Operate standard office equipment, including copiers, printers, scanners, and fax machines.

• Maintain confidentiality of resident and facility information in accordance with HIPAA regulations.

Qualifications

• High school diploma or equivalent required.

• Minimum of one (1) year of receptionist, clerical, or administrative experience required.

• Previous experience in a healthcare, rehabilitation, or long-term care setting preferred.

• Proficiency with Microsoft Office (Word, Excel, Outlook).

• Excellent communication, organizational, and multitasking skills.

• Professional appearance with a positive, customer-service-oriented attitude.

• Ability to remain calm, organized, and effective in a fast-paced environment.

• Ability to read, write, speak, and understand English.

Benefits

• Comprehensive Medical & Dental Insurance

• Paid Time Off (PTO)

• 401(k) Retirement Plan

• Employee Recognition Program

• Company Discounts & Employee Perks

• Supportive and Collaborative Team Environment

• Opportunities for Professional Growth and Development

At Wedgewood Healthcare and Rehabilitation, we believe every interaction matters. Our Receptionist plays an essential role in creating a positive experience for residents, families, and visitors while supporting our dedicated healthcare team. We foster a welcoming workplace where teamwork, compassion, and professionalism are valued every day.

Background screening information:
Florida Clearinghouse