Receptionist

iCare Health Network; Holyoke (MA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Paid Time Off

401(k) Retirement

Collaborative work environment

Job summary

MissionCare at Holyoke is seeking a full-time Receptionist to greet visitors, answer phones, and support light clerical tasks on a Monday–Friday schedule 3:00 p.m. to 11:30 p.m.

The role emphasizes a welcoming front desk presence in a healthcare setting and requires dependable, customer-focused attention. You will maintain sign-in logs, act as gatekeeper for residents, and coordinate with the administration to ensure smooth daily operations.

Qualifications

• At least 1 year of administrative/reception/clerical experience.
• Proficiency with Word, Outlook and Excel.
• Strong English reading, writing and speaking skills.
• Ability to multitask in a challenging, multicultural environment.
• Able to relate to and work with ill, disabled, elderly and upset residents.

Responsibilities

• Maintain sign-in/sign-out log for visitors and residents.
• Act as resident gatekeeper to ensure privileges are respected.
• Notify supervisor when stepping away from the work area.
• Report known or suspected fraud or resident abuse to the Administrator.
• Answer telephones and route calls as needed.
• Greet visitors and direct them to appropriate locations.

Skills

Admin experience

English proficiency

Multitasking

Interpersonal with diverse populations

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

MissionCare at Holyoke is seeking a full- time Receptionist for Monday-Friday 3p-11:30p.

Summary:

The primary role of the Receptionist position is to greet people, answer telephones, and assist with light clerical duties.

Responsibilities:

• Maintain sign in/ sign out log. Make sure all visitors and residents sign in and out.
• Resident gatekeeper, ensuring residents without privileges do not leave the facility.
• Notifies supervisor when stepping away from the work area.
• Report known or suspected incidents of fraud or resident abuse to the Administrator.
• Answers telephones.
• Greets visitors and directs them to different places.

Qualifications:

• Must have, as a minimum, one (1) year of administrative assistant, reception, or clerical experience.
• Must have working knowledge (experience preferred) with various software programs such as WORD, OUTLOOK and EXCEL.
• Proficiency in English, including speaking, reading, and writing, required.
• Must be able to manage multiple tasks and work with all disciplines in a challenging multi-cultural environment.
• Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and, at times, hostile people within the facility.

Compensation & Benefits:

• Benefits program, includes health, dental, and vision insurance
• Paid Time Off, including vacation, personal, and sick time
• 401(k) Retirement program
• Collaborative work environment

*The compensation range identified herein reflects a reasonable, good faith expectation of the hiring range for this position at the time of posting, in accordance with applicable state law. Actual pay for this position may vary based on the candidate’s specific qualifications, education, licensure, experience, and regular hours.

INDLP