Receptionist

Hathorne Hill Rehabilitation and Healthcare Center; Hathorne (MA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Consistent part-time schedule

Supportive healthcare team

Healthcare exposure

Positive resident experience

Job summary

Hathorne Hill Rehabilitation and Healthcare Center is seeking a friendly, professional Receptionist to welcome residents, families, visitors, and healthcare professionals in a busy healthcare environment.

This part-time role runs Monday through Wednesday from 3:00 PM to 7:00 PM. The ideal candidate will have strong communication and customer service skills, experience in healthcare settings, and the ability to stay calm under pressure.

Qualifications

• Strong communication and interpersonal abilities are essential.
• Experience in healthcare or front-desk roles is preferred.
• Able to handle multiple tasks and maintain confidentiality.

Responsibilities

• Greet residents, families, visitors, and staff in a friendly, professional manner.
• Answer and route incoming calls with excellent customer service.
• Direct visitors to appropriate departments or staff members.
• Operate the facility paging/communication system as needed.
• Perform basic administrative tasks and maintain confidentiality of records.

Skills

Communication skills

Customer service

Professionalism

Calm under pressure

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Hathorne Hill Rehabilitation is seeking afriendly, professional, and dependable Receptionistto be the welcoming first point of contact for our residents, families, visitors, and healthcare professionals.

This is apart-time position working Monday through Wednesday from 3:00 PM to 7:00 PM.

The ideal candidate has excellent communication and customer service skills, is comfortable answering phones and assisting visitors, and can remain calm and professional in a busy healthcare environment.

Experience inskilled nursing, rehabilitation, senior care, or a healthcare setting is preferred.

What You'll Do

• Greet residents, families, visitors, vendors, and other guests in afriendly and professional manner.

• Answer and direct incoming telephone calls while providing excellent customer service.

• Respond to questions and provide appropriate information or direct visitors to the correct department or staff member.

• Operate the facility's paging or communication system as needed.

• Assist with locating staff members and relaying messages throughout the facility.

• Provide directions and general information to visitors, residents, families, and guests.

• Maintain a welcoming, professional, and positive atmosphere at the reception area.

• Assist with basic administrative tasks, including typing, filing, data entry, and preparing correspondence or reports.

• Maintain accurate and confidential records as assigned.

• Protect the privacy and confidentiality of resident and facility information.

• Communicate effectively with residents, families, physicians, coworkers, and other members of the healthcare team.

• Respond appropriately to urgent or emergency calls and notify the appropriate personnel.

• Assist other departments with administrative needs as requested.

• Perform other related duties as assigned.

What We're Looking For

• High school diploma or equivalent preferred.

• Previous receptionist, front desk, customer service, or administrative experience preferred.

• Experience inskilled nursing, rehabilitation, assisted living, long-term care, or another healthcare setting is a plus.

• Strong verbal and written communication skills.

• Professional, friendly, and welcoming personality.

• Strong customer service and interpersonal skills.

• Comfortable answering multiple phone calls and handling competing priorities.

• Basic computer skills and familiarity with Microsoft Office preferred.

• Ability to follow written and verbal instructions.

• Strong attention to detail and organizational skills.

• Ability to maintain confidentiality and handle sensitive information professionally.

• Dependable, punctual, and able to consistently workMonday-Wednesday, 3:00 PM-7:00 PM.

Why Join Hathorne Hill Rehabilitation?

• Competitive compensation

• Consistent part-time schedule

• Supportive healthcare team

• Opportunity to gain experience in skilled nursing and rehabilitation

• Meaningful opportunity to contribute to a positive resident and family experience