Receptionist

Hathorne Hill Rehabilitation and Healthcare Center; Danvers (MA); On-site; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

Competitive pay

Part-time schedule

Supportive healthcare team

Job summary

Hathorne Hill Rehabilitation and Healthcare Center in Danvers, MA is seeking a friendly receptionist to be the welcoming first point of contact for residents, families, visitors and healthcare professionals. This part-time role runs Monday through Wednesday from 3:00 PM to 7:00 PM. The ideal candidate has excellent communication and customer service skills, and comfort with phones in a busy healthcare environment.

Qualifications

• High school diploma or equivalent preferred.
• Previous receptionist/front desk/customer service or administrative experience preferred.
• Experience in skilled nursing, rehabilitation, senior care, or healthcare setting is a plus.
• Strong verbal and written communication skills.
• Professional, friendly, and welcoming personality.
• Strong customer service and interpersonal skills.

Responsibilities

• Greet residents, families, visitors, vendors, and guests in a friendly, professional manner.
• Answer and direct incoming calls while providing excellent customer service.
• Respond to questions and direct visitors to the appropriate department or staff member.
• Operate the facility's paging or communication system as needed.
• Assist with locating staff and relaying messages across the facility.
• Provide directions and information to visitors, residents, families, and guests.
• Maintain a welcoming, professional atmosphere at the reception area.
• Assist with basic administrative tasks: typing, filing, data entry, and preparing correspondence.
• Maintain accurate and confidential records as assigned.
• Protect privacy and confidentiality of resident and facility information.
• Communicate effectively with residents, families, physicians, coworkers, and healthcare team.
• Respond to urgent or emergency calls and notify appropriate personnel.
• Assist other departments with administrative needs as requested.
• Perform other related duties as assigned.

Skills

Receptionist front desk

Customer service

Interpersonal skills

Professional demeanor

Education

High school diploma or equivalent

Job description

Hathorne Hill Rehabilitation and Healthcare Center -

Hathorne Hill Rehabilitation is seeking a friendly, professional, and dependable Receptionist to be the welcoming first point of contact for our residents, families, visitors, and healthcare professionals.

This is a part-time position working Monday through Wednesday from 3:00 PM to 7:00 PM.

The ideal candidate has excellent communication and customer service skills, is comfortable answering phones and assisting visitors, and can remain calm and professional in a busy healthcare environment.

Experience in skilled nursing, rehabilitation, senior care, or a healthcare setting is preferred.

What You’ll Do

• Greet residents, families, visitors, vendors, and other guests in a friendly and professional manner.

• Answer and direct incoming telephone calls while providing excellent customer service.

• Respond to questions and provide appropriate information or direct visitors to the correct department or staff member.

• Operate the facility's paging or communication system as needed.

• Assist with locating staff members and relaying messages throughout the facility.

• Provide directions and general information to visitors, residents, families, and guests.

• Maintain a welcoming, professional, and positive atmosphere at the reception area.

• Assist with basic administrative tasks, including typing, filing, data entry, and preparing correspondence or reports.

• Maintain accurate and confidential records as assigned.

• Protect the privacy and confidentiality of resident and facility information.

• Communicate effectively with residents, families, physicians, coworkers, and other members of the healthcare team.

• Respond appropriately to urgent or emergency calls and notify the appropriate personnel.

• Assist other departments with administrative needs as requested.

• Perform other related duties as assigned.

What We’re Looking For

• High school diploma or equivalent preferred.

• Previous receptionist, front desk, customer service, or administrative experience preferred.

• Experience in skilled nursing, rehabilitation, assisted living, long-term care, or another healthcare setting is a plus.

• Strong verbal and written communication skills.

• Professional, friendly, and welcoming personality.

• Strong customer service and interpersonal skills.

• Comfortable answering multiple phone calls and handling competing priorities.

• Basic computer skills and familiarity with Microsoft Office preferred.

• Ability to follow written and verbal instructions.

• Strong attention to detail and organizational skills.

• Ability to maintain confidentiality and handle sensitive information professionally.

• Dependable, punctual, and able to consistently work Monday–Wednesday, 3:00 PM–7:00 PM.

Why Join Hathorne Hill Rehabilitation?

• Competitive compensation

• Consistent part-time schedule

• Supportive healthcare team

• Opportunity to gain experience in skilled nursing and rehabilitation

• Meaningful opportunity to contribute to a positive resident and family experience