Receptionist

Hampton University; Hampton (VA); On-site; USD 30,000 - 38,000; Full time

Job summary

Hampton University in Hampton, VA is seeking a friendly, professional Receptionist for the Office of Admissions. You will be the first point of contact for prospective students, families, campus visitors, and university stakeholders.

This role supports front-desk operations and event logistics, greeting guests, handling calls, directing inquiries, managing mail, and assisting recruitment events. A High School Diploma and strong communication skills are required; familiarity with admissions

Qualifications

• High School Diploma or equivalent.
• Excellent verbal communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Experience in receptionist or customer service roles.
• Professional, approachable appearance; familiarity with admissions processes is a plus.

Responsibilities

• Greeting all guests in a courteous, professional, and welcoming manner.
• Answer incoming calls with clarity and professionalism; respond to general inquiries and route calls to Admissions Counselors, Processors, Assistant Directors, or the Dean.
• Maintain a helpful, positive demeanor in all in-person and phone interactions.
• Open, sort, and distribute incoming mail in a timely and efficient manner.
• Assist in planning, preparation, and execution of high-impact recruitment events.
• Demonstrate strong punctuality, reliability, and attention to detail in all duties.
• Provide exceptional customer service to all visitors, students, parents, and staff.
• Remain composed and courteous under pressure, especially during high call volume or foot traffic.
• Ensure a professional tone and polished appearance are always maintained.

Skills

Verbal communication

Interpersonal skills

Multitasking

Organization

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office

DocuSign

Job description

Receptionist in Hampton, VA 23668 | GovernmentJobs.com page has loaded. Receptionist in Hampton, VA 23668 | GovernmentJobs.com page has loaded.

The Receptionist for the Office of Admission serves as the first and most important point of contact for prospective students, families, campus visitors, and university stakeholders. This position requires a warm, professional presence, excellent communication abilities, and strong organizational skills. The ideal candidate will deliver an exceptional first impression while efficiently supporting the administrative and event-related operations of the Admissions Office.

Examples of Duties

• Greeting all guests in a courteous, professional, and welcoming manner.
• Answer incoming calls with clarity and professionalism; respond to general inquiries and route calls appropriately to Admissions Counselors, Processors, Assistant Directors, or the Dean.
• Maintain a helpful, positive demeanor in all in-person and phone interactions.
• Open, sort, and distribute incoming mail in a timely and efficient manner.
• Assist in the planning, preparation, and execution of high-impact recruitment events.
• Demonstrate strong punctuality, reliability, and attention to detail in all duties.
• Provide exceptional customer service to all visitors, students, parents, and staff.
• Remain composed and courteous under pressure, especially during periods of high call volume or foot traffic.
• Ensure a professional tone and polished appearance are always maintained.

Typical Qualifications

• High School Diploma or equivalent.
• Exceptional verbal communication and interpersonal skills.
• Proven ability to multitask, prioritize responsibilities, and remain organized in a fast-paced environment.
• Previous experience in a receptionist or customer service role.
• Professional, approachable appearance and demeanor.
• Familiarity with college admissions processes or higher education environments is a plus.

Supplemental Information

• Utilize Microsoft Office Suite (Word, Excel, PowerPoint, Publisher) and DocuSign for routine clerical and document management tasks.
• Navigate office systems, email platforms, and digital tools with proficiency.

We offer a complete benefits package to full-time employees and part-time employees who regularly work 20 hours or more per week including health care, dental, vision, retirement, life insurance, short-term disability, long-term disability, legal insurance, accident, critical illness, hospitalization, tuition remission, holidays, vacation, and sick leave. To learn more details, visit our website:https://home.hamptonu.edu/hr/benefits/ .