Receptionist

Juniper Gardens Center for Nursing and Rehabilitation; Gastonia (NC); On-site; USD 19,000 - 23,000; Full time

Job summary

Juniper Gardens Center is seeking a Full-Time Receptionist to join our team. You will be the first point of contact for residents, families, visitors, and staff, providing a welcoming and professional experience.

Key duties include answering calls, directing inquiries, handling mail, assisting with office tasks, and supporting a positive, resident-centered workplace. Strong communication, basic MS Office skills, and a HS diploma are required or equivalent; prior customer service experience is

Qualifications

• High school diploma or GED required, or equivalent related work experience.
• Six months to one year of customer service, office, or clerical experience preferred.
• Excellent telephone etiquette and communication skills.
• Strong verbal and written English communication skills.
• Basic to intermediate proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to navigate the Internet and company systems.
• Professional, friendly, and approachable demeanor.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Strong customer service skills with the ability to remain calm and professional in a fast-paced environment.
• Flexible, adaptable, and willing to assist with changing priorities.
• Ability to work effectively as part of a team.

Responsibilities

• Welcome and assist residents, families, visitors, and staff in a friendly and professional manner.
• Answer the telephone and switchboard during scheduled shifts.
• Direct incoming calls to the appropriate employee or department.
• Transfer callers to the appropriate voicemail when an employee is unavailable.
• Provide general information about the facility, including the address, directions, fax numbers, website, and other relevant information.
• Receive, sort, and distribute incoming mail.
• Coordinate the pickup and delivery of express mail services, including FedEx and UPS.
• Assist with ordering, receiving, stocking, and distributing office supplies.
• Perform general clerical duties, including copying, faxing, filing, and other administrative tasks.
• Identify and participate in process improvement initiatives that enhance the customer experience, improve workflow, and support a positive work environment.
• Assist with special projects and other duties as assigned.

Skills

Customer service

Telephone etiquette

English communication

Microsoft Office

Teamwork

Confidentiality

Adaptability

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Full-Time Receptionist

Juniper Gardens Center is looking for a Full-Time Receptionist to join our team!

Juniper Gardens Center is a proud member of the Alliance Health family of skilled nursing facilities and rehabilitation centers. We are resident-centered and quality-focused, with a workplace culture built around teamwork, respect, and making a positive difference in the lives of our residents.

If you’re friendly, organized, professional, and enjoy being the first point of contact for residents, families, visitors, and staff, we’d love to have you join our team!

Why Join Juniper Gardens Center?

• Full-Time Opportunity
• Competitive Pay and Benefits
• Positive and Supportive Work Environment
• Employee Engagement Activities
• Excellent Training and Support
• Opportunity to Make a Meaningful Difference for Residents and Families

Job Responsibilities

As a Receptionist, you will serve as an important first point of contact for our facility and help ensure a welcoming and professional experience for everyone who walks through our doors.

Responsibilities include:

• Welcome and assist residents, families, visitors, and staff in a friendly and professional manner.
• Answer the telephone and switchboard during scheduled shifts.
• Direct incoming calls to the appropriate employee or department.
• Transfer callers to the appropriate voicemail when an employee is unavailable.
• Provide general information about the facility, including the address, directions, fax numbers, website, and other relevant information.
• Receive, sort, and distribute incoming mail.
• Coordinate the pickup and delivery of express mail services, including FedEx and UPS.
• Assist with ordering, receiving, stocking, and distributing office supplies.
• Perform general clerical duties, including copying, faxing, filing, and other administrative tasks.
• Identify and participate in process improvement initiatives that enhance the customer experience, improve workflow, and support a positive work environment.
• Assist with special projects and other duties as assigned.

Job Requirements

• High school diploma or GED required, or equivalent related work experience.
• Six months to one year of customer service, office, or clerical experience preferred.Excellent telephone etiquette and communication skills.
• Strong verbal and written English communication skills.
• Basic to intermediate proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to navigate the Internet and company systems.
• Professional, friendly, and approachable demeanor.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Strong customer service skills with the ability to remain calm and professional in a fast-paced environment.
• Flexible, adaptable, and willing to assist with changing priorities.
• Ability to work effectively as part of a team.