Front Desk Receptionist - Full-Time & Welcoming

Juniper Gardens Center for Nursing and Rehabilitation; Gastonia (NC); On-site; USD 19,000 - 23,000; Full time

Job summary

Juniper Gardens Center is seeking a Full-Time Receptionist to join our team. You will be the first point of contact for residents, families, visitors, and staff, providing a welcoming and professional experience.

Key duties include answering calls, directing inquiries, handling mail, assisting with office tasks, and supporting a positive, resident-centered workplace. Strong communication, basic MS Office skills, and a HS diploma are required or equivalent; prior customer service experience is

Qualifications

• High school diploma or GED required, or equivalent related work experience.
• Six months to one year of customer service, office, or clerical experience preferred.
• Excellent telephone etiquette and communication skills.
• Strong verbal and written English communication skills.
• Basic to intermediate proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to navigate the Internet and company systems.
• Professional, friendly, and approachable demeanor.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Strong customer service skills with the ability to remain calm and professional in a fast-paced environment.
• Flexible, adaptable, and willing to assist with changing priorities.
• Ability to work effectively as part of a team.

Responsibilities

• Welcome and assist residents, families, visitors, and staff in a friendly and professional manner.
• Answer the telephone and switchboard during scheduled shifts.
• Direct incoming calls to the appropriate employee or department.
• Transfer callers to the appropriate voicemail when an employee is unavailable.
• Provide general information about the facility, including the address, directions, fax numbers, website, and other relevant information.
• Receive, sort, and distribute incoming mail.
• Coordinate the pickup and delivery of express mail services, including FedEx and UPS.
• Assist with ordering, receiving, stocking, and distributing office supplies.
• Perform general clerical duties, including copying, faxing, filing, and other administrative tasks.
• Identify and participate in process improvement initiatives that enhance the customer experience, improve workflow, and support a positive work environment.
• Assist with special projects and other duties as assigned.

Skills

Customer service

Telephone etiquette

English communication

Microsoft Office

Teamwork

Confidentiality

Adaptability

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Juniper Gardens Center is seeking a Full-Time Receptionist to join our team. You will be the first point of contact for residents, families, visitors, and staff, providing a welcoming and professional experience.

Key duties include answering calls, directing inquiries, handling mail, assisting with office tasks, and supporting a positive, resident-centered workplace. Strong communication, basic MS Office skills, and a HS diploma are required or equivalent; prior customer service experience is