Guest Experience Concierge PRN Zephyrhills

AdventHealth; Florida; On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave (4 weeks)

Career Development

Whole Person Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth's Zephyrhills facility in Florida is seeking a friendly front desk associate for a PRN, on-site role. You will greet guests, guide them through the campus, and assist with patient accounts and information packets with care and confidentiality.

Requirements include a high school diploma, strong English, and basic computer skills. The role emphasizes teamwork, discretion, and proactive problem solving in a busy healthcare environment.

Qualifications

• Typing skills equal to 15 wpm, net.
• Proficiency with Microsoft Outlook and Excel.
• Strong internet searching and basic math abilities.
• Excellent English communication, both written and spoken.
• Able to speak/read English and Spanish preferred.
• Discretion handling confidential personnel/patient information.
• Ability to adapt to dynamic hospital needs and prioritize tasks.
• Self-motivated with quick thinking and problem-solving.
• Professional, courteous customer service and teamwork.
• Willingness to learn and follow department updates.

Responsibilities

• Greets customers in a helpful, courteous manner and offers assistance.
• Smiles, makes eye contact, and responds to inquiries across campus.
• Provides clear directions to campus locations with knowledge of areas.
• Diffuses issues calmly using appropriate gestures and posture.
• Answers calls within three rings with first-name greeting and warmth.
• Listens effectively and transfers calls to the right staff when needed.
• Acts as a resource using internet tools to resolve guest inquiries.
• Maintains front-line coverage and supports Patient Access and Clinical Service.
• Creates patient accounts, places armbands, distributes information packets.
• Keeps HIPAA and regulatory confidentiality; follows department changes.
• Performs other duties as assigned.

Skills

Typing 15 wpm

Outlook

Excel

Internet search

Basic math

English communication

Bilingual English/Spanish

Customer service

Discretion/confidentiality

Problem solving

Education

High School Grad or Equiv

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

PRN

Shift

Day (United States of America)

Address

7050 GALL BLVD

City

ZEPHYRHILLS

State

Florida

Postal Code

33541

Job Description

• Greets all customers in a helpful and courteous manner, using appropriate verbal greetings and offering assistance.
• Smiles and makes eye contact with all customers encountered at work area and throughout campus.
• Anticipates and responds to inquiries and needs in an assertive, yet friendly approach.
• Provides clear and accurate directions to campus and area destinations, with a working knowledge of all pertinent locations.
• Diffuses difficult issues in an appropriate manner using suitable gestures and posture.
• Utilizes outstanding telephone communication skills by answering calls within three rings, including first name and offering assistance using a friendly and warm tone.
• Exhibits exceptional listening skills to meet the needs of callers and successfully transfers calls to other staff when necessary.
• Serves as a definitive resource for a wide variety of guest and staff inquiries and needs, utilizing the Internet and other information technology to provide solutions.
• Provides continual coverage for front line areas to assist customers promptly, supporting Patient Access and Clinical Service areas as needed.
• Creates and initiates patient accounts in a timely manner, places armbands on patients, and disseminates patient information document packets as required.
• Ensures confidentiality of patient and departmental information by adhering to HIPAA and other accrediting and regulatory bodies.
• Takes personal responsibility for understanding and implementing any department or facility changes that affect self, team, staff, and guests.
• Performs other duties as assigned.

Knowledge, Skills, And Abilities

• Ability to use discretion when discussing personnel/patient related issues that are confidential in nature. [Required]
• Ability to be responsive to dynamic matrix of hospital needs and act accordingly. [Required]
• Typing skills equal to 15 wpm, net. [Required]
• Self-motivation, quick thinking, and problem-solving abilities. [Required]
• Proficiency in performance of computer knowledge including Microsoft Outlook and Excel. [Required]
• Proficiency in Internet searching functions and basic math functions. [Required]
• Capability in communicating professionally and effectively in English, both verbally and in writing. [Required]
• Ability to speak and read (English/Spanish). [Preferred]

Education

• High School Grad or Equiv [Preferred]

Work Experience

• Related Experience [Preferred]

Physical Requirements

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$16.02 - $25.63

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.