Receptionist

Service Corporation International; Flint (MI); On-site; USD 17,000 - 24,000; Full time

Job summary

Swartz Funeral Home is seeking a friendly front desk receptionist to greet guests, answer calls, and direct inquiries. You will escort families, manage a comfortable waiting area, and assist with basic clerical tasks.

The role requires poise, professionalism, and the ability to handle sensitive situations with tact. Typical duties include handling mail, maintaining records, and supporting staff with routine office tasks.

Qualifications

• High School Diploma or equivalent required.
• At least 6 months of general office or receptionist experience preferred.
• Proficiency with MS Office and professional communication skills.

Responsibilities

• Greets guests and visitors at the front desk and offers assistance.
• Notifies staff when appointments arrive and escorts guests.
• Answers routine questions about services, directions, and location.
• Escalates issues to management for security or customer concerns.
• Receives deceased belongings and follows chain of custody procedures.
• Answers and routes incoming calls to appropriate staff.
• Maintains waiting area, serves beverages, and keeps area tidy.
• Receives mail and packages and maintains files and records.
• May perform light typing, proofreading, or data entry.

Skills

MS Office

Interpersonal skills

Poise and diplomacy

Education

High School Diploma or equivalent

Tools

Telephone

Fax

Copier

Job description

Our associates celebrate lives. We celebrate our associates.

Receives client families and visitors at the front desk by greeting, welcoming, directing and announcing them courteously and appropriately. Answers, screens, and routes incoming phone calls plus other general office support duties.

JOB RESPONSIBILITIES

• Greets guests and visitors, offering assistance when entering the building
• Notifies staff members when appointments arrive and escorts guests to appropriate room
• Answers routine questions associated with services, products, location directions, etc.
• Immediately notifies and involves management with customer service and security issues
• Receives deceased belongings from family and follows chain of custody procedures
• Answers, screens, and routes incoming calls to appropriate staff members
• Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed. May make coffee.
• Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture
• Receives incoming mail and packages
• Maintains organized and current electronic and paper files and records, such as deeds and trust files
• May perform light typing, proofreading, data entry or printing

MINIMUM REQUIREMENTS

Education

• High School Diploma or equivalent

Experience

• Six months general office, receptionist, or administrative support experience preferred
• Proficient at operating telephones, fax, copier

Knowledge, Skills and Abilities

• Working knowledge of MS Office Suite
• Clear and professional speaking voice and tone
• Professional interpersonal skills to handle sensitive and confidential situations
• Position continually requires demonstrated poise, tact and diplomacy
• Ability to work schedule including Saturday and or Sunday and beyond standard business hours

Pay

$15.00

Postal Code: 48507

Category (Portal Searching): Administration and Clerical

Job Location: US-1225 W Hill Rd , Flint, MI - Swartz Funeral Home