Receptionist

The Primary Health Network; Erie (Erie County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Employer-paid short-term disability

Retirement plan

Paid time off

College savings plan

Fitness center membership

IDShield & LegalShield

Job summary

The Primary Health Network is hiring a Front Office Assistant in Erie, PA to welcome patients and coordinate appointments in a busy healthcare setting.

You will check in patients, verify insurance, collect payments, and support front office operations while upholding patient confidentiality and quality service.

Qualifications

• High school diploma or equivalent, or willingness to obtain within one year.
• At least one year of professional office experience.
• Strong customer service, communication, teamwork, and organizational skills.
• Computer and technology proficiency, attention to detail, and commitment to patient confidentiality.
• Flexibility to work evenings or weekends and travel as directed.

Responsibilities

• Greet patients and visitors professionally, answer calls, and document accurate messages in the EMR.
• Register and check in patients, verify insurance and contact information, and assist with patient check-out.
• Schedule appointments, coordinate patient reminders and referrals, and assist with transportation arrangements when needed.
• Collect payments, explain sliding fee paperwork, respond to routine billing questions, and reconcile daily receipts.
• Maintain accurate patient records through scanning, indexing, correspondence, and other daily front office processes.
• Support smooth patient flow, respond promptly to patient concerns, and maintain a welcoming, organized reception area.

Skills

Customer service

Communication

Teamwork

Organizational skills

Computer literacy

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Receptionist (Full Time )
Location: Erie County (city Erie)

POSITION SNAPSHOT

Employment Status: Full Time

Compensation: $16 / hour

WHY THIS ROLE

Looking for a patient-facing role where your organization and customer service skills make a difference? Primary Health Network is seeking a Front Office Assistant to welcome patients, coordinate appointments, and support efficient front office operations in a busy healthcare setting.

WHAT YOU'LL DO

• Greet patients and visitors professionally, answer calls, and document accurate messages in the electronic medical record (EMR).
• Register and check in patients, verify insurance and contact information, and assist with patient check-out.
• Schedule appointments, coordinate patient reminders and referrals, and assist with transportation arrangements when needed.
• Collect payments, explain sliding fee paperwork, respond to routine billing questions, and reconcile daily receipts.
• Maintain accurate patient records through scanning, indexing, correspondence, and other daily front office processes.
• Support smooth patient flow, respond promptly to patient concerns, and maintain a welcoming, organized reception area.

WHAT WE'RE LOOKING FOR

• High school diploma or equivalent, or willingness to obtain within one year.
• At least one year of professional office experience.
• Strong customer service, communication, teamwork, and organizational skills.
• Computer and technology proficiency, attention to detail, and commitment to patient confidentiality.
• Flexibility to work evenings or weekends and travel as directed.

COMPENSATION

Starting pay: $16 per hour. PHN recognizes experience, education, credentials, and site location when determining wage, as applicable.

BENEFITS

• Medical, dental and vision coverage - employee and family plans available; eligible immediately upon start
• Employer-paid short-term disability
• Retirement plan
• Paid time off
• College savings plan
• Fitness center membership reimbursement
• IDShield & LegalShield

ABOUT PRIMARY HEALTH NETWORK

Primary Health Network is the largest Federally Qualified Health Center (FQHC) in Pennsylvania. Our mission is to provide quality primary care services and access to specialty care for the people in the communities we serve.

Accessibility Support for Applicants

Primary Health Network is committed to providing equal access to employment opportunities.

If you experience difficulty accessing our careers site or completing an application, or if you require a reasonable accommodation due to a disability, please contact us at [e-mail]. Our team will work with you to provide an accessible alternative application process.