Receptionist

The Primary Health Network; New Castle (PA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Employer-paid short-term disability

Employer-paid life insurance

Paid time off

8 paid holidays

College savings plan

Fitness center membership reimbursed

IDShield & LegalShield

Job summary

The Primary Health Network is seeking a Receptionist to join our New Castle Primary Care location. You will warmly greet patients, assist with front-desk registration and scheduling, and help manage patient flow and billing questions.

Responsibilities include confirming demographics, collecting payments, entering data into the EMR, and coordinating referrals as needed. This full-time role supports non-traditional hours and requires teamwork across the office.

Qualifications

• High school diploma or equivalent, or willingness to obtain within one year.
• Minimum of one year of professional office experience.
• Strong customer-service, written, verbal, and interpersonal skills.
• Computer and technology proficiency.
• Ability to work effecively as part of a team and adapt to changing healthcare priorities.
• Availability for non-traditional hours, including evenings and weekends, when required.
• Willingness and ability to travel as directed.

Responsibilities

• Greet patients and provide professional, patient-centered customer service in person and by phone.
• Register patients, verify demographic and insurance information, and collect payments as appropriate.
• Schedule appointments, complete patient reminders, and support the fail-to-show process.
• Document phone messages and other information accurately in the electronic medical record.
• Assist with referrals, prior authorizations, transportation arrangements, and routine billing questions.
• Complete daily cash, deposit, scanning, indexing, mail, and end-of-day processes as assigned.
• Maintain front-office coverage, supplies, and accurate records to support smooth office operations.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Adaptability

Time management

Education

High school diploma or equivalent

Tools

MS Office

EMR familiarity

Job description

Receptionist (Full Time )
Location: Lawrence County

POSITION SNAPSHOT

Site / Department: New Castle Primary Care

Location: 112 South Mill Street, New Castle Pa 16101

Schedule: Monday 7:30am - 7:00pm; Tuesday 7:30am - 5:00pm; Wednesday 7:30am - 5:00pm; Thursday 7:30 am - 5:00pm; Friday 7:30am - 5:00pm

Employment Status: Full Time

Compensation: $16/hour starting pay

WHY THIS ROLE

Be one of the first people our patients meet. The Front Office Assistant helps create a welcoming, organized experience while supporting patient flow, scheduling, registration, communication, and the daily administrative needs of a PHN medical office.

WHAT YOU'LL DO

• Greet patients and provide professional, patient-centered customer service in person and by phone.
• Register patients, verify demographic and insurance information, and collect payments as appropriate.
• Schedule appointments, complete patient reminders, and support the fail-to-show process.
• Document phone messages and other information accurately in the electronic medical record.
• Assist with referrals, prior authorizations, transportation arrangements, and routine billing questions.
• Complete daily cash, deposit, scanning, indexing, mail, and end-of-day processes as assigned.
• Maintain front-office coverage, supplies, and accurate records to support smooth office operations.

WHAT WE'RE LOOKING FOR

• High school diploma or equivalent, or willingness to obtain within one year.
• Minimum of one year of professional office experience.
• Strong customer-service, written, verbal, and interpersonal skills.
• Computer and technology proficiency.
• Ability to work effecively as part of a team and adapt to changing healthcare priorities.
• Availability for non-traditional hours, including evenings and weekends, when required.
• Willingness and ability to travel as directed.

COMPENSATION

Starting pay/range: $16 per hour. PHN recognizes experience, education, credentials, and site location when determining wage, as applicable.

BENEFITS

• Medical, dental and vision coverage - employee and family plans available; eligible immediately upon start
• Employer-paid short-term disability
• Employer-paid life insurance
• Paid time off
• 8 paid holidays
• College savings plan
• Fitness center membership reimbursement
• IDShield & LegalShield

ABOUT PRIMARY HEALTH NETWORK

Primary Health Network is the largest Federally Qualified Health Center (FQHC) in Pennsylvania. Our mission is to provide quality primary care services and access to specialty care for the people in the communities we serve.

Accessibility Support for Applicants

Primary Health Network is committed to providing equal access to employment opportunities.

If you experience difficulty accessing our careers site or completing an application, or if you require a reasonable accommodation due to a disability, please contact us at [e-mail]. Our team will work with you to provide an accessible alternative application process.