RECEPTIONIST

Gresco Utility Supply, Inc.; Dothan (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Gresco Utility Supply, Inc. is seeking an organized receptionist to manage incoming calls and support daily office operations in a busy environment in Dothan, Alabama.

You will answer phones, direct inquiries to the correct departments, process mail and assist with basic administrative tasks, including order processing and supplier coordination as needed. The role requires clear communication, accuracy, and a courteous customer service approach.

Qualifications

• High school diploma or equivalent.
• 6 to 12 months of receptionist experience.
• Must be well spoken with good grammar.
• Experience with Word, Excel, and Outlook.

Responsibilities

• Answer telephones and direct calls to appropriate departments.
• Check daily work reports and assist in document processing.
• Assist in organizing and maintaining stock of office and kitchen supplies.
• Operate office machines and process outgoing mail.
• Assist customers with inquiries about their accounts.
• Support inside sales and purchasing as needed.

Skills

Strong grammar & well-spoken

Oral communication

MS Word

MS Excel

MS Outlook

Education

High school diploma

Tools

Word

Excel

Outlook

Job description

Contacts inside: Various departments within each division

Contacts outside: Customers and manufacturers

Role and Responsibilities

• To promote our company in answering telephones and directing calls to the appropriate departments in the most efficient and effective manner.
• Check daily work reports.
• Take mail to the post office if needed.
• Assist in organizing and maintaining stock of office and kitchen supplies.
• Operate office machines.
• Process outgoing mail.
• Type letters prepare worksheets and other various tasks on computer.
• Assist customers with any concerns or questions they may have about their accounts.
• Bill customers for material received and issue credits to their account when necessary.
• Assist Inside Sales and Purchasing as needed.
• Daily contact with vendors to request information on purchase orders and any other information as needed.
• Help with overdue invoices with customers and Accounting.

Nature and Scope

70% of employee's time is spent answering telephone. Some decision making in job functions. 10% of employee's time is spent helping organizing and restocking supplies. 20% of time spent assisting inside sales and purchasing. Lifting up to 20-25 lbs. and standing for 1 hour is required for these tasks. These tasks require being able to lift up to 10 lbs., depending on how heavy the mail is on any given day.

REQUIRED EDUCATION/KNOWLEDGE AND EXPERIENCE:

• High school diploma
• 6 to 12 months of receptionist experience
• Must be well spoken and have good grammar
• Must have experience with Word, Excel, and Outlook

PREFERRED:

• Business courses

Working Conditions

Normal office working conditions. Moderate levels of stress due to deadlines, high level of accuracy required, and multiple tasks. Prolonged periods of sitting at a desk and working on a computer. Ability to lift up to 20-25 lbs. on occasion, to lift up to 10 lbs. daily. Working hours 8:00 a.m. to 5:00 p.m., Monday through Friday with one hour for lunch. May be subject to work outside the above stated hours as required by Management.

Gresco Utility Supply, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.