Clinic Service Representative

Henry Ford Health; Sterling Heights (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Henry Ford Health is seeking a Clinic Service Representative to serve as the first point of contact for patients, guiding them from check-in to check-out and supporting clinic staff and providers. The role requires accurate registration, insurance verification, and clear financial discussions with patients.

You will handle cash collections, reconcile patient charts, and assist with discharge processes while delivering outstanding customer service in person and by phone.

Qualifications

• High School Diploma or equivalent required.
• Able to perform calculations, complete forms, and use computer information systems.
• Strong interpersonal and communication skills with patients, staff and visitors.
• Ability to multitask in a fast-paced clinic environment.
• Dependable, punctual, and organized with good teamwork.

Responsibilities

• Greet and check in patients with accurate registration and insurance verification.
• Handle cash collections and discuss general financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Provide excellent customer service to patients, visitors, and clinic staff in person and over the phone.
• Work collaboratively in a fast-paced environment, juggling multiple tasks with interruptions.

Skills

Interpersonal skills

Multitasking

Attention to detail

Customer service

Teamwork

Communication

Education

High School Diploma or equivalent

Job description

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Clinic Service Representative - Henry Ford Health

Job Title

Clinic Service Representative

Role Overview

As a Clinic Service Representative, you will be the first point of contact for patients, ensuring a seamless and positive experience from check-in to check-out. You’ll support clinic staff, medical professionals, and patients by managing registration activities, insurance verification, and financial discussions. Your role is vital in maintaining an organized, efficient clinic environment while upholding our commitment to service excellence.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet and check in patients, ensuring accurate registration and insurance verification.
• Handle cash collections and discuss general financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Provide excellent customer service to patients, visitors, and clinic staff in person and over the phone.
• Work collaboratively in a fast-paced environment, managing multiple tasks with frequent interruptions.
• Support team members and contribute to a culture of service excellence.

What You Will Need

Required Qualifications

• High School Diploma or equivalent.
• Ability to perform calculations, complete forms, and extensively utilize computer information systems.
• Strong interpersonal skills for effective communication with patients, staff, and visitors.
• Demonstrated ability to work with detailed information and multitask in a fast-paced environment.
• Basic computer skills, including navigating software, email, and logging in/out of systems.
• Dependable, punctual, and organized with strong teamwork skills.

Preferred Qualifications

• Familiarity with a clinic environment.
• Experience working with diverse populations and age groups.

What We Offer

At Henry Ford Health, you’ll find opportunities for career growth, collaboration with dedicated professionals, and the chance to contribute to mission-driven work. We foster a learning environment where you can develop your skills and make a meaningful impact every day.