Receptionist

Coast Dental; Deltona (FL); On-site; USD 19,286 - 27,552; Full time

Job summary

Coast Dental Deltona is seeking a Front Office Administrator to support the dental office at the front desk. This role blends patient interaction with basic paperwork under the Office Manager’s direction.

You will check in patients, register them, schedule appointments, and assist with insurance verifications and documentation, ensuring accuracy in charts and routing slips.

Qualifications

• High school diploma required.
• Experience in insurance or dental office preferred.
• Orthodontic or specialty practice experience preferred.

Responsibilities

• Greet patients and provide excellent customer service both on the phone and in person.
• Check in patients and register new patients under supervision.
• Schedule patient appointments following office standards.

Skills

Customer service

Strong organizational skills

Multi-tasking

Phone etiquette

Education

High School diploma

Tools

EagleSoft

Microsoft Word

Microsoft Excel

Job description

Job Location

FL Deltona - Deltona, FL 32725

Position Type

Front Office

Education Level

High School

Job Shift

Full Time

Job Category

Admin - Clerical

Job Purpose

Function as support for the dental office at the front desk. This position is a combination of patient interaction and basic paperwork administration under the direction of the Office Manager.

Duties and Responsibilities

• Exercise excellent customer service while interacting with patients both over the phone and in person.
• Check in all patients and complete patient registration under the direction of the Office Manager.
• Schedule patient appointments within operational standards.
• Confirm patient appointments two (2) business days prior to the patients' appointments.
• Complete insurance verifications two (2) business days prior to all (general and specialty) patients' visits to determine coverage and benefit limits and link insurance in EagleSoft, as directed by office manager and/or ortho supervisor. Ensure pre-authorizations are received prior to appointments, if required.
• Complete check out process with each patient by reviewing charts to ensure that all information is written properly and procedures are documented and match the signed routing slip that the general dentist or specialist has submitted.
• File patient charts on a daily basis.
• Participate in morning huddle, chart review and all routine office meetings as necessary.
• Participate in monthly checklist activities as assigned.
• Keep front desk area clean and neat.
• All other duties and responsibilities as assigned.

Additional Responsibilities

• Basic clerical and administrative skills.
• Excellent customer service skills with professional and courteous phone etiquette.
• Basic knowledge of insurance and dental terminology helpful.
• Working knowledge of Internet Explorer and Microsoft Word required knowledge of Microsoft Excel preferred.
• Experience with dental software such as EagleSoft preferred.
• Strong organizational skills with the ability to multi-task.

Qualifications

• Previous insurance and/or dental office experience preferred.
• Previous experience with orthodontic or other specialty practices preferred.