Office Manager - Hourly

Coast Dental; Punta Gorda (FL); On-site; USD 50,000 - 65,000; Full time

Job summary

Coast Dental is looking for an Office Manager in Punta Gorda, FL, to build and maintain a successful practice. You will manage an office team, ensuring effective communication and adherence to performance goals.

The ideal candidate will have extensive healthcare knowledge and experience, leadership skills, and the ability to improve team performance. Responsibilities include training staff, managing finances, and ensuring office security.

Applicants should hold an Associate's degree and possess effective management and communication abilities.

Qualifications

• 3 years of working experience in a healthcare environment.
• Prior management experience strongly preferred.
• Working knowledge of front and back-office operations.

Responsibilities

• Hire, train and manage performance of office team members.
• Explain treatment plans and payment options to patients.
• Ensure daily deposits are completed on time.

Skills

Effective communication

Time management

Leadership

Customer service

Knowledge of insurance processes

Education

Associate’s degree in business or equivalent

Tools

Microsoft Office (Word, Excel)

EagleSoft

Job description

Job Details
Job Location: FL Punta Gorda - Punta Gorda, FL 33950
Position Type: Front Office
Job Shift: Full Time
Job Category: Health Care

Job Purpose

This position is responsible for building and maintaining a successful practice through communication to the team and managing goals and expectations. The Office Managergenerates accountability, authority and responsibility with their team and provides support, communication, and guidance to increase the team’s performance. This role may float between offices to provide coverage and may manage an office that is not fully staffed.

Duties and Responsibilities

• Hire, train and manage performance of office team members.
• Serve as the expert on basic job knowledge such as filing insurance claims, cash management, office software, insurance verification and insurance linkage.
• Explain treatment plans and payment options to patients.
• Review and train on Accounts Receivables (collection percentage).
• Ensure daily deposits are completed on time with accuracy and maintain control of petty cash for the office.
• Ensure office is secure at all times as assigned key holder.
• Travel between offices as required to provide coverage when other office managers are unavailable or provide coverage in offices without a permanent provider.
• Train on and review patient financing/credit (volume number and accuracy) with team.
• Train team and ensure effective customer service skills via the telephone and in person.
• Train and hold team accountable for building a productive office schedule.
• Must meet and manage minimum monthly performance goals as outlined by Regional Management.
• Communicate effectively to ensure cooperation between the front office and back office (including reading and responding to email, filtering down newsletters, policy updates, correspondence, training, meeting and webinar information and appropriate data).
• Respond to both general dentistry and specialty patients and patient complaints in a timely and professional manner.
• Train staff or arrange training, as needed.
• Assure timeliness and accuracy of paperwork.
• Review and approve payroll (accuracy, control overtime) for office.
• Oversee supplies and inventory for the office and assure cost effectiveness.
• Retention of staff and patients (turnover number).
• Assure safety – workers compensation (reported timely and accurate and investigation post‑accident is completed), ensure staff completes annual OSHA Blood borne pathogen training online in company’s Learning Portal, assure MSDS sheets for each location are accurate and on site, track, exchange and review office radiation badges.
• Complete Monthly Check List (completed and assurance all areas are up to date).
• Provide effective communication and act as liaison between corporate and office staff (changes, procedures, postings, etc.).
• All other duties and responsibilities as assigned.

Additional Responsibilities

• Positive attitude (motivation, team player).
• Appearance (professional, clean, neat, meets company standards).
• Knowledge of insurance processes.
• Professionalism and leadership.

Background Screening Requirement (Florida)

If this is a FL position, the State of Florida requires completion of a Level 2 background screening through the Agency for Health Care Administration (AHCA). If you do not currently have an active Level 2 screening, our Onboarding Specialist will coordinate and schedule the screening for you.

For additional information, please visit the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

Qualifications

• Associate’s degree in business, or equivalent, and three years working experience.
• Has a working knowledge of the front and back-office healthcare operation.
• Effective communication and time management skills.
• Prior management experience strongly preferred.
• Understanding of general dental terminology.
• Intermediate computer skills; working knowledge of Internet Explorer and working knowledge of Microsoft Office Word, Excel, and dental office software. Experience with EagleSoft preferred.