Receptionist

Sonrava Health; Corona (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Medical & Dental Insurance

Vision Coverage

401K Plan

Competitive Salary

Professional Training

Career Growth

Tuition Reimbursement

Job summary

Sonrava Health’s reception team in Corona, CA is seeking a Receptionist & Appointment Coordinator to support a fast-paced patient services environment. You will handle high-volume calls, schedule appointments, and proactively confirm upcoming visits, ensuring a friendly and professional patient experience.

The ideal candidate is organized, tech-savvy, and comfortable multitasking across scheduling platforms and phones.

Qualifications

• Strong organizational and time-management skills.
• Excellent communication and customer service abilities.
• Effective multitasking skills.
• Comfortable making a high volume of outbound calls.
• Tech-savvy and able to quickly learn new software and scheduling systems.
• Professional, friendly, and reliable.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Answer and manage incoming calls in a professional and timely manner
• Schedule and coordinate patient appointments
• Make outbound calls to patients to confirm upcoming appointments
• Follow up with patients regarding scheduling and appointment details
• Provide excellent customer service and maintain a positive patient experience
• Accurately update patient information and appointment records
• Manage multiple tasks and priorities in a fast-paced environment
• Utilize scheduling platforms, phone systems, and other technology efficiently
• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to companyPolicies
• Answering Telephones
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Chart Filling
• Cash Handling
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients
• At all times you will perform and undertake such other duties and responsibilities as are requested of you by the Office Manager or the PDM
• Supports strategic local marketing initiatives that help drive brand awareness and new patient growth
• All other duties as assigned

Skills

Strong organizational skills

Excellent communication

Effective multitasking

Outbound calling experience

Tech-savvy

Tools

Scheduling platforms

Phone systems

Job description

Overview

Receptionist & HIGH-Volume Appointment Coordinator

We are currently looking for afast-paced, organized, and tech-savvy Receptionist & Appointment Coordinatorto support a busy customer service environment.

This role will be responsible for managing calls, scheduling appointments, and proactively contacting patients to confirm upcoming appointments. The ideal candidate is highly organized, comfortable multitasking, and able to provide a professional and friendly patient experience.

Key Responsibilities:

• Answer and manage incoming calls in a professional and timely manner
• Schedule and coordinate patient appointments
• Make outbound calls to patients to confirm upcoming appointments
• Follow up with patients regarding scheduling and appointment details
• Provide excellent customer service and maintain a positive patient experience
• Accurately update patient information and appointment records
• Manage multiple tasks and priorities in a fast-paced environment
• Utilize scheduling platforms, phone systems, and other technology efficiently
  • Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
  • Respond to patient questions and or concerns according to companyPolicies
  • Answering Telephones
  • Maintaining Appointment Book
  • Confirming Appointments
  • Follow up on no shows/cancellation of Appointments
  • Register Patients on sign in sheet
  • Chart Filling
  • Cash Handling
  • Checking voicemail on a daily basis
  • Maintain a clean and friendly waiting area for patients
  • At all times you will perform and undertake such other duties and responsibilities as are requested of you by the Office Manager or the PDM
  • Supports strategic local marketing initiatives that help drive brand awareness and new patient growth
  • All other duties as assigned

Key Qualifications:

• Strong organizational and time-management skills
• Excellent communication and customer service abilities
• Effective multitasking skills
• Comfortable making a high volume of outbound calls
• Tech-savvy and able to quickly learn new software and scheduling systems
• Professional, friendly, and reliable
• Ability to work efficiently in a fast-paced environment

Benefits for Full time team members

• Paid Time Off (PTO)
• Medical and dental insurance
• Vision coverage
• 401K plan
• Highly competitive salaries
• Outstanding professional training
• Exceptional growth and career advancement opportunities
• Tuition reimbursement for certifications

Qualifications

• Some training or experience in using multi-line phones and computers