Receptionist

Easterseals West Georgia Inc; Columbus (GA); On-site; USD 17,000 - 22,000; Part time

Job summary

Easterseals West Georgia Inc is seeking a part-time Receptionist (12:00 pm – 6:00 pm, Monday–Friday) to handle front-desk duties under the supervision of the Executive Assistant/Auxiliary Services Manager. You will greet visitors, answer calls, and manage participant records in ProCare.

The role requires strong customer service, attention to detail, proficient computer skills, and ability to use ProCare; duties include preparing files, updating addresses and class assignments, collecting fees,

Qualifications

• High school diploma or GED or equivalent.
• One year of secretary/receptionist experience.
• Must be committed to providing outstanding customer service.
• Must have excellent interpersonal, and communication skills.
• Proficient computer and organizational skills.
• Ability to operate general office equipment.
• Strong attention to detail.

Responsibilities

• Answers phone calls and directs callers to the appropriate party.
• Greets and assists all parents, callers and visitors in a positive and professional manner, and relays information appropriately.
• Prepares files for incoming participants. Establishes participant status on Pro-Care System.
• Updates participant address, class assignment and other pertinent data on ProCare annually or as needed.
• Collects program service fees and assists in keeping accounts current.
• Records payment for program service fees, accounts receivable and donations on ledger.
• Maintains accurate and orderly filing system for participants records including attendance and immunization.
• Ensures that an adequate supply of applications (employee and participant) is always available.
• Notifies appropriate staff on participant arrivals or departure, if needed.
• Assists with keeping all forms updated.Keeps clean and neat forms produced for use.
• Performs all other duties as assigned by the Executive Assistant/ Auxiliary Services Manager and CEO.

Skills

Customer service

Interpersonal skills

Communication

Proficient computers

Organizational skills

Office equipment

Education

High school diploma or GED

1 year secretary/receptionist experience

Tools

ProCare System

Job description

Position:Receptionist - Part Time 12:00 pm - 6:00 pm Monday - Friday

Reports to:Executive Assistant/ Auxiliary Services Manager

Job Summary:

Responsible for completing assigned receptionist duties under the direct supervision of the Support Services/ Office Assistant.

DUTIES AND RESPONSIBILITIES:

• Answers phone calls and directs callers to the appropriate party.
• Greets and assists all parents, callers and visitors in a positive and professional manner, and relays information appropriately.
• Prepares files for incoming participants. Establishes participant status on Pro-Care System.
• Updates participant address, class assignment and other pertinent data on ProCare annually or as needed.
• Collects program service fees and assists in keeping accounts current.
• Records payment for program service fees, accounts receivable and donations on ledger.
• Maintains accurate and orderly filing system for participants records including attendance and immunization.
• Ensures that an adequate supply of applications (employee and participant) is always available.
• Notifies appropriate staff on participant arrivals or departure, if needed.
• Assists with keeping all forms updated.Keeps clean and neat forms produced for use.
• Performs all other duties as assigned by the Executive Assistant/ Auxiliary Services Manager and CEO.

WORKING EXPECTATIONS:

• Respects & preserves the dignity, personal safety and confidentially of all persons served by or employed by ESWG.
• Staff will always exercise professionalism in the presence of participants, visitors, and other staff.
• Staff will ensure that all activities and conversations are always geared toward what is appropriate.
• To ensure quality of services provided, staff are expected to receive a rating of 20 (meets expectation) or higher on all performance reviews.Scoring under 20 will result in the staff member being placed on a 1-3 month probation until the level of quality is improved or termination may result.

QUALIFICATIONS:

• High school diploma or G.E.D., advanced business training or equivalent experience.
• One year of secretary/receptionist experience.
• Must be committed to providing outstanding customer service.
• Must have excellent interpersonal, and communication skills.
• Proficient computer and organizational skills.
• Ability to operate general office equipment
• Strong attention to detail.

Easterseals seeks individuals whose loyalty, integrity and enthusiasm gives them the willingness to professionally support Easterseals. These individuals must be interested in self-growth and the opportunity to enhance the quality of life of people with disabilities by working towards achieving Easterseals’ goals and objectives.