Receptionist

strongtie; Columbus (OH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Quarterly bonuses/commission

Benefits package

Job summary

Simpson Strong-Tie in Columbus, OH is seeking a Receptionist to be the face of the company, handling incoming calls, visiting guests, and basic administrative tasks. The role requires punctuality, reliability, and a professional demeanor to represent the company well.

You will manage a multi-line phone system, route calls to the right departments, process mail and invoices, greet visitors, enter orders in SAP, and support the Office and Events Team with general clerical duties in a fast-paced

Qualifications

• High School Diploma or GED required.
• 1–6 months related experience and/or training.
• Dependable and punctual with regular attendance.
• Strong verbal communication with customers, visitors, and teammates.
• Ability to understand and follow detailed written and verbal instructions.
• Strong attention to detail and accuracy.
• Ability to handle confidential information with discretion.

Responsibilities

• Operate a multi-line telephone system and route calls to appropriate departments.
• Process outgoing mail and daily invoice mailings.
• Welcome visitors and manage sign-in with visitor badges and security procedures.
• Enter and process customer orders in SAP.
• Provide administrative support to the Office and Events Team.
• Perform general office tasks such as filing, data entry, copying, scanning, and other duties.

Skills

Verbal communication

Attendance & punctuality

Organizational skills

Follow instructions

Customer service mindset

Independent work

Education

High School Diploma

GED

Tools

SAP

Job description

Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees.

Our founder, Barc Simpson established 9 Principles of Business we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures.

Learn about our company culture directly from our team.

YOU

As a Receptionist you are the face of Simpson Strong-Tie, you will often serve as the first touchpoint for Simpson customers and visitors. You will primarily be responsible for answering phone calls and routing callers, timely and accurately, to the appropriate personnel. The ideal candidate for this role is punctual, reliable, and takes great pride in representing the company.

WHAT YOU'LL BE DOING (% of Time)

• Operate a multi-line telephone system, professionally answering and directing incoming calls to the appropriate departments or personnel. (80%)
• Process outgoing mail by operating postage equipment and preparing daily invoice mailings. (5%)
• Welcome clients, customers, vendors, and delivery personnel in a friendly and professional manner. This includes: Managing the visitor check-in process by issuing visitor badges, maintaining sign-in logs, and ensuring compliance with company safety and security procedures. (5%)
• Enter and process customer orders accurately within the SAP system. (5%)
• Provide administrative and clerical support to the Office and Events Team as needed. (5%)
• Perform general office and clerical duties, including filing, data entry, copying, scanning, and other administrative tasks as assigned.

DESIRED SKILLS AND EXPERIENCE

If you can do everything listed above, you've got what it takes. Perhaps some of the following would be helpful too:

• High School Diploma or General Education Diploma (GED), required.
• 1-6 months of related experience and/or training.
• Dependable and accountable, with a commitment to regular, punctual attendance.
• Strong verbal communication skills with the ability to communicate professionally and appropriately with customers, visitors, and team members.
• Ability to understand and follow detailed written and verbal instructions.
• Strong attention to detail with the ability to complete tasks accurately and efficiently.
• Practical problem-solving skills and the ability to handle routine situations using established procedures and good judgment.
• Ability to stay organized, manage multiple responsibilities, and adjust priorities in a fast-paced work environment.
• Positive, professional demeanor with a customer-service mindset.
• Ability to work independently while also contributing effectively as part of a team.
• Demonstrates sound judgment and professionalism when handling sensitive or confidential information. Maintains the privacy and security of employee, customer, business, and other proprietary information in accordance with company policies and applicable requirements.

TRAVEL REQUIRED

This position does not require travel.

WORK STATUS & LOCATION

This full-time, non-exempt position is located in Columbus, OH

RELOCATION

Relocation is not available for this position.

PAY

$17.60 - $26.39 / hour

ESSENTIAL FUNCTIONS

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is frequently required to sit, talk, and hear, and sometimes walk and stand. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.

WORK ENVIRONMENT

This job operates in a professional office environment where standard office equipment such as computers, phones, printers/scanners, etc. are frequently used.

REWARDS AT SIMPSON STRONG-TIE

We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits. May exclude some positions, such as seasonal jobs.

Quarterly Bonuses/Commission: You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue - directly or indirectly - and should be rewarded by sharing the company profits.

Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuse