Receptionist

Simpson Strong-Tie Company Inc.; North Carolina; On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement contributions

Employee stock purchase plan

Holiday pay

Vacation

Sick days

Funerals and jury duty

Years of service awards

Employee discounts

Referral bonuses

Charitable contribution matching

Education reimbursement

Job summary

Simpson Strong-Tie Company Inc. is seeking a Receptionist to be the first touchpoint for customers and visitors. You will handle multi-line calls, route inquiries, and support office operations from Columbus, OH.

The role emphasizes punctuality, professional communication, and accurate data entry in SAP. The ideal candidate has a HS diploma or GED and up to 6 months of related experience, with strong attention to detail and a customer‑service mindset.

Qualifications

• High School Diploma or General Education Diploma (GED), required.
• 1-6 months of related experience and/or training.
• Dependable and accountable, with a commitment to regular, punctual attendance.
• Strong verbal communication skills with the ability to communicate professionally and appropriately with customers, visitors, and team members.
• Ability to understand and follow detailed written and verbal instructions.
• Strong attention to detail with the ability to complete tasks accurately and efficiently.
• Practical problem-solving skills and the ability to handle routine situations using established procedures and good judgment.
• Ability to stay organized, manage multiple responsibilities, and adjust priorities in a fast-paced work environment.
• Positive, professional demeanor with a customer-service mindset.
• Ability to work independently while also contributing effectively as part of a team.
• Demonstrates sound judgment and professionalism when handling sensitive or confidential information.
• M aintains the privacy and security of employee, customer, business, and other proprietary information in accordance with company policies and applicable requirements.

Responsibilities

• Operate a multi-line telephone system, professionally answering and directing incoming calls to the appropriate departments or personnel. (80%)
• Process outgoing mail by operating postage equipment and preparing daily invoice mailings. (5%)
• Welcome clients, customers, vendors, and delivery personnel in a friendly and professional manner. This includes: Managing the visitor check-in process by issuing visitor badges, maintaining sign-in logs, and ensuring compliance with company safety and security procedures. (5%)
• Enter and process customer orders accurately within the SAP system. (5%)
• Provide administrative and clerical support to the Office and Events Team as needed. (5%)
• Perform general office and clerical duties, including filing, data entry, copying, scanning, and other administrative tasks as assigned.

Skills

Punctual attendance

Verbal communication

Organizational skills

Independent worker

Team collaboration

Education

HS Diploma or GED

Tools

SAP

Job description

Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees. Our founder, Barc Simpson established 9 Principles of Business we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures. Learn about our company culture directly from our team.

YOU

As a Receptionist you are the face of Simpson Strong-Tie, you will often serve as the first touchpoint for Simpson customers and visitors. You will primarily be responsible for answering phone calls and routing callers, timely and accurately, to the appropriate personnel. The ideal candidate for this role is punctual, reliable, and takes great pride in representing the company.

WHAT YOU’LL BE DOING (% of Time)

• Operate a multi-line telephone system, professionally answering and directing incoming calls to the appropriate departments or personnel. (80%)
• Process outgoing mail by operating postage equipment and preparing daily invoice mailings. (5%)
• Welcome clients, customers, vendors, and delivery personnel in a friendly and professional manner. This includes: Managing the visitor check-in process by issuing visitor badges, maintaining sign-in logs, and ensuring compliance with company safety and security procedures. (5%)
• Enter and process customer orders accurately within the SAP system. (5%)
• Provide administrative and clerical support to the Office and Events Team as needed. (5%)
• Perform general office and clerical duties, including filing, data entry, copying, scanning, and other administrative tasks as assigned.

DESIRED SKILLS AND EXPERIENCE

• High School Diploma or General Education Diploma (GED), required.
• 1-6 months of related experience and/or training.
• Dependable and accountable, with a commitment to regular, punctual attendance.
• Strong verbal communication skills with the ability to communicate professionally and appropriately with customers, visitors, and team members.
• Ability to understand and follow detailed written and verbal instructions.
• Strong attention to detail with the ability to complete tasks accurately and efficiently.
• Practical problem-solving skills and the ability to handle routine situations using established procedures and good judgment.
• Ability to stay organized, manage multiple responsibilities, and adjust priorities in a fast-paced work environment.
• Positive, professional demeanor with a customer-service mindset.
• Ability to work independently while also contributing effectively as part of a team.
• Demonstrates sound judgment and professionalism when handling sensitive or confidential information.
• Maintains the privacy and security of employee, customer, business, and other proprietary information in accordance with company policies and applicable requirements.

TRAVEL REQUIRED

This position does not require travel.

WORK STATUS & LOCATION

This full-time, non-exempt position is located in Columbus, OH

RELOCATION

Relocation is not available for this position.

PAY

$17.60 - $26.39 / hour

ESSENTIAL FUNCTIONS

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is frequently required to sit, talk, and hear, and sometimes walk and stand. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.

WORK ENVIRONMENT

This job operates in a professional office environment where standard office equipment such as computers, phones, printers/scanners, etc. are frequently used.

REWARDS AT SIMPSON STRONG-TIE

We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits. May exclude some positions, such as seasonal jobs.

Quarterly Bonuses/Commission: You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue — directly or indirectly — and should be rewarded by sharing the company profits.

Benefits: We provide a wide range of benefits for eligible full-time employees including:

• medical
• dental
• vision
• retirement contributions
• employee stock purchase and bonus plans
• pay for holidays
• vacation
• sick days
• funerals and jury duty
• years of service awards
• employee discounts
• employee referral bonuses
• charitable contribution matching
• education reimbursement and more

View benefit plan details here: https://benefits.strongtie.com/.

In keeping with our values and commitment to diversity, equity, and inclusion in our communities, we are an equal opportunity employer. This means that our employment decisions are based on your qualifications and merit, and our business needs.

Please note all job offers are contingent upon a successful drug screen and criminal background check, in accordance with applicable local, state, and federal laws.

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