Associate Inside Sales Representative

Simpson Strong-Tie; North Carolina; On-site; USD 27,000 - 40,000; Full time

Benefits offered by this job

Quarterly bonuses/commission

Benefits package

Job summary

Simpson Strong-Tie Company Inc. is seeking an Associate Inside Sales Representative to support customers by handling inquiries, resolving problems, and processing orders. Training on our products will prepare you to answer questions and provide pricing and ship dates.

This full-time role is based in Columbus, OH, offers a team environment, and emphasizes dependable communication, accurate order entry, and customer-focused service to help designers and builders work safely and efficiently.

Qualifications

• High School Diploma or GED required.
• Customer service experience a plus.
• Proficiency with Outlook, excel, MS Word, and similar programs.
• Reliable, punctual attendance.
• Able to perform basic math and percentages.
• Able to read and write simple correspondence and follow instructions.
• Able to interpret instructions from written or oral formats.
• Strong customer focus and problem-solving abilities.
• Clear communication in one-on-one and team settings.

Responsibilities

• Answering the queue phone and providing customers with requested information including pricing and ship dates. Input orders into the computer. (80%)
• Provide technical help when able.
• Handle customer problems and requests and process orders.

Skills

Customer service

Accountability & Dependability

Mathematical Reasoning

Reading Comprehension

Analysis / Reasoning

Customer Focus

Communication

Education

High School Diploma or GED

Tools

Outlook

Excel

MS Word

Job description

Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees.

Our founder, Barc Simpson established 9 Principles of Business we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures.

Learn about our company culture directly from our team.

YOU

As an Associate Inside Sales Representative, you will be responsible for servicing the customer by handling all types of customer problems and request as well as processing orders. You will be training on our products in order to answer customer questions as well.

WHAT YOU'LL BE DOING

(% of Time)

Answering the queue phone and providing customers with requested information including pricing and ship dates. Input orders into the computer. (80%)

Provide technical help when able. (20%)

DESIRED SKILLS AND EXPERIENCE

If you can do everything listed above, you've got what it takes. Perhaps some of the following would be helpful too:

• High School Diploma or General Education Degree (GED) is required.
• Customer service experience a plus.
• Computer Skills: Proficiency with Outlook, excel, MS Word, and similar computer programs.
• Accountability & Dependability: Able to consistently demonstrate reliable, punctual attendance.
• Mathematical Reasoning: Able to add, subtract, multiply, and divide whole numbers, fractions, percentages and decimal equivalents.
• Reading Comprehension: Able to read and write simple correspondence and able to follow instructions.
• Analysis / Reasoning: Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Customer Focus: Ability to quickly and effectively solve customer problems.
• Communication: Able to communicate one-on-one and in small group settings and in a team atmosphere.

TRAVEL REQUIRED

This job does not normally require travel, but it may come up for training purposes.

WORK STATUS & LOCATION

This full-time, non-exempt position is located in Columbus, OH.

RELOCATION

Relocation is not available for this position.

PAY

$19.38 - $29.09 / hour

ESSENTIAL FUNCTIONS

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is frequently required to sit, talk, and hear, and sometimes walk and stand.While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.

WORK ENVIRONMENT

This job operates in a professional office environment where standard office equipment such as computers, phones, printers/scanners, etc. are frequently used.

REWARDS AT SIMPSON STRONG-TIE

We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits. May exclude some positions, such as seasonal jobs.

• Quarterly Bonuses/Commission: You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue - directly or indirectly - and should be rewarded by sharing the company profits.
• Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more. View benefit plan details here: https://benefits.strongtie.com/.

In keeping with our values and commitment to diversity, equity, and inclusion in our communities, we are an equal opportunity employer. This means that our employment decisions are based on your qualifications and merit, and our business needs.

Please note all job offers are contingent upon a successful drug screen and criminal background check, in accordance with applicable local, state, and federal laws.

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Company: Simpson Strong-Tie Company Inc.