File Clerk / RECORDS/FILE ROOM ASSOCIATE

LanceSoft Inc; Phoenix (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

A workforce solutions provider is seeking individuals for a role involving the management of file records and documents according to customer specifications. Responsibilities include creating, processing, and maintaining records, as well as coordinating off-site storage. Candidates should have experience in records maintenance, excellent communication skills, and the physical ability to handle storage boxes. This role requires attention to detail and adherence to safety procedures, offering a dynamic environment that values customer satisfaction.

Qualifications

• Experience in records and file maintenance is essential.
• Effective verbal and written communication skills are required.
• Ability to work in a high-pressure team environment is a must.

Responsibilities

• Create and maintain file records according to specifications.
• Index and image documents for easy retrieval.
• Ensure the highest levels of customer care and satisfaction.

Skills

Records/file maintenance experience

Excellent communication skills

Ability to work in a team

Competency in multi-tasking

Microsoft Outlook proficiency

Tools

Microsoft Excel

Job description

Company Description

In business since 2000, LanceSoft is a nationally certified Minority Business Enterprise (MBE) that has established itself as a pioneer in providing highly scalable, cost-effective workforce solutions to a diverse set of customers across various industries in the United States. Headquartered in Virginia, LanceSoft currently operates out of several locations in the US and Canada.

Job Description

Responsibilities

• Create, process and maintain file records as per customer specifications
• Index and image documents
• Retrieve files as outlined in contract performance standards
• Pick up and deliver files to designated locations (internally) at customer request
• Re-file documents as per customer specifications
• Coordinate off-site storage as needed
• Utilize various computer applications (data entry and word processing functions) as appropriate
• Handle time-sensitive material like confidential, urgent packages
• Lift, move and shelve storage boxes containing exhibits and files
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
• Demonstrate flexibility in satisfying customer demands in a high volume, production environment
• Consistently adhere to business procedure guidelines
• Take direction from supervisor or site manager
• Maintain all logs and reporting documentation; attention to detail
• Adhere to all safety procedures

Qualifications

Required Qualifications

• Records/file maintenance experience
• Excellent communication skills both verbal and written
• Ability to effectively work individually or in a team environment
• Competency in performing multiple functional tasks
• Ability to meet employer's attendance policy
• Computer skills: Microsoft Outlook or similar applications; proficiency in Excel a plus
• Ability to lift, move and shelve exhibits and file storage boxes weighing up to 50 pounds, with or without accommodation
• Significant walking and standing for long periods of time, with or without accommodation
• Willingness to submit to a pre-employment drug screen and criminal background check

Preferred Qualifications

• Records management system experience preferred
• Prior experience working in a legal environment a plus
• Customer service experience preferred