Receptionist

Kisling, Nestico & Redick, LLC (KNR); Cleveland (OH); On-site; USD 2,066,000 - 2,893,000; Full time

Job summary

Kisling, Nestico & Redick, LLC (KNR) in Cleveland seeks a full-time Receptionist to greet clients and visitors, route calls to the appropriate legal team, and support daily clerical tasks. The role reports to the Office Manager with a dotted line to the Intake Manager and operates on a standard 40-hour week.

The ideal candidate will have excellent communication, strong organizational skills, and proficiency in Microsoft Office.

Qualifications

• The candidate must have a minimum of a high school diploma or GED.
• Typing speed of 45 wpm with accuracy is required.
• Strong written and verbal communication skills are essential.

Responsibilities

• Greet clients and visitors in person or by phone and provide directions.
• Screen inquiries and route calls to the appropriate legal team on a multi-line system.
• Maintain reception area and monitor security risks.
• Assemble and stamp mailers by deadline and distribute mail.
• Set up boardroom meetings and provide guest refreshments.
• Perform clerical duties and manage schedules; daily filing and scanning.
• Ensure regular, punctual attendance and complete other duties as assigned.

Skills

Typing 45 wpm

Excellent communication

Microsoft Office

Time management

Customer service

Multiline phone system

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Job Summary: The Receptionist will greet, assist, and provide direction and information to clients, visitors, and other guests of the organization. The Receptionist will also perform various administrative support duties and clerical operations of the firm. The incumbent reports directly to the Office Manager with a dotted line reporting to the Intake Manager and acts under their direction.

• Welcome clients and visitors by greeting them, in person or on the telephone
• Alert firm personnel of visitor arrivals
• Assist potential clients by screening inquiry type and routing calls to appropriate legal team on a multi-line phone system
• Maintain reception area cleanliness and monitor potential security risks
• Assemble and stamp mailers by specific deadline
• Set up boardroom meeting space and provide refreshments to guests
• Distribute and oversee incoming and outgoing mail
• Complete clerical and other duties as requested
• Daily administrative tasks including, but not limited to, filing, scanning, and managing schedules.
• Other duties as assigned

Job Type

Full-time

Description

Job Summary: The Receptionist will greet, assist, and provide direction and information to clients, visitors, and other guests of the organization. The Receptionist will also perform various administrative support duties and clerical operations of the firm. The incumbent reports directly to the Office Manager with a dotted line reporting to the Intake Manager and acts under their direction.

Essential Duties/Responsibilities

• Welcome clients and visitors by greeting them, in person or on the telephone
• Alert firm personnel of visitor arrivals
• Assist potential clients by screening inquiry type and routing calls to appropriate legal team on a multi-line phone system
• Maintain reception area cleanliness and monitor potential security risks
• Assemble and stamp mailers by specific deadline
• Set up boardroom meeting space and provide refreshments to guests
• Distribute and oversee incoming and outgoing mail
• Complete clerical and other duties as requested
• Conduct client satisfaction surveys
• Daily administrative tasks including, but not limited to, filing, scanning, and managing schedules.
• Regular, consistent, punctual attendance
• Other duties as assigned

Required Skills/Abilities

• Excellent clerical and general office administration tasks
• Excellent written and verbal communication skills; as well as organizational and time management skills.
• High command of English grammar, usage, punctuation and spelling
• Highly Proficient in Microsoft Office Suite or similar software and computer knowledge
• Strong attention to detail
• Ability to meet timelines, maintain professional demeanor and adapt to changing priorities efficiently
• Establish and maintain effective work relationships
• Coordination to operate standard office equipment (computer, phone, printers, scanners etc.)
• Exceptional interpersonal and customers service skills
• Patience and professionalism in dealing with difficult visitors and clients

Education and Experience

• Minimum of High School Diploma or GED required
• Must be able to type 45 wpm accurately
• No Supervisory responsibilities
• This is a full-time in office position, standard hours Monday - Friday 40 hours per week. Some overtime, as necessary based upon projects