Receptionist

Thorley Wealth Management Inc; City of Rochester (NY); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

401(k)

Competitive salary

Health insurance

Paid time off

Training & development

Job summary

Thorley Wealth Management Inc. in Rochester, NY seeks a friendly Receptionist to create a professional first impression for clients and visitors. You will answer calls, greet guests, direct inquiries, and support meeting logistics to ensure a smooth front-office operation.

The ideal candidate has strong telephone skills, excellent communication, and a dependable, detail-oriented work ethic. Three to five years of office experience and a two-year administrative or business degree are preferred.

Qualifications

• Three to five years of office experience preferred.
• Two-year administrative or business degree preferred.
• Excellent telephone skills and professional communication.
• Positive attitude and pleasant demeanor.
• Strong work ethic, dependability, and professionalism.
• Ability to maintain confidentiality and handle client interactions with discretion.

Responsibilities

• Answer inbound calls in a professional, courteous manner and route as needed.
• Greet clients and visitors; create a warm, welcoming front-office environment.
• Assist with mailings, deliveries, and client communications each month.
• Schedule client review meetings and support advisor logistics as directed.
• Maintain office appearance and support routine administrative tasks.

Skills

Telephone skills

Professional communication

Organizational skills

Confidentiality

Customer service

Education

Two-year administrative or business degree

Tools

Microsoft Office

Job description

Benefits:

• 401(k)
• Competitive salary
• Health insurance
• Paid time off
• Training & development

Receptionist

Job Title: Receptionist

FLSA Classification: Non-exempt

Salary Grade/Level/Family/Range: $17 to $22 per hour

Location: Thorley Wealth Management – Rochester, NY

Date: July 2026

Job Summary

The Receptionist is responsible for creating an excellent first impression for clients, prospective clients, vendors, and other visitors by providing a warm, professional, and organized front-office experience. This role answers incoming calls promptly and courteously, directs callers appropriately, greets visitors, supports client meeting logistics, assists with mailings and deliveries, and contributes to the smooth day-to-day operation and appearance of the office.

The ideal candidate is friendly, professional, organized, dependable, and comfortable interacting with clients and team members in person and by phone. This position requires strong communication skills, attention to detail, sound judgment, a client-first mindset, and the ability to manage routine administrative tasks efficiently while maintaining confidentiality and professionalism.

Essential Duties and Responsibilities

Reception and Client Experience

• Answer incoming calls in a professional and courteous manner, screening and routing calls to the appropriate team member.
• Greet clients, prospective clients, vendors, and visitors with a positive, helpful attitude.
• Respond to routine inquiries within role capacity and provide general information when appropriate.
• Ensure clients and visitors are welcomed and directed appropriately upon arrival.
• Help maintain a professional, organized, and welcoming front-office environment.

Administrative and Office Support

• Accept deliveries, incoming texts, and other office communications.
• Prepare client mailings and assist with outgoing mail.
• Responsible for preparing and sending monthly client communications as directed by advisor.
• Assist with general administrative tasks and office projects as assigned.
• Support the overall appearance and organization of the front office.

Scheduling and Meeting Support

• Schedule client review meetings with advisor(s) as directed.
• Assist with meeting preparation and client-facing logistics as needed.
• Coordinate with team members to help ensure meetings and client interactions are handled smoothly and professionally.

Team Support

• Assist with special projects as needed.
• Support team members with routine administrative and workflow needs.

Qualifications

• Three to five years of office experience preferred.
• Two-year administrative or business degree preferred.
• Excellent telephone skills and professional communication style.
• Positive attitude and pleasant demeanor.
• Strong work ethic, dependability, and professionalism.
• Demonstrated ability to work in a fast-paced office environment.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and handle client interactions with discretion.
• Comfortable using office technology, phone systems, email, and Microsoft Office applications.

Physical Demands, Work Environment, and Location

• Professional office environment with regular use of computer systems, phone, email, and office equipment.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to communicate clearly with clients, team members, vendors, and visitors.
• Must be able to lift up to 15 pounds at times.
• In-office position located at Thorley Wealth Management in Rochester, NY.

Critical Connections

• Clients and prospective clients.
• Vendors, delivery personnel, and office visitors.
• Wealth Advisors, Associate Wealth Advisors, Client Service Associates, and other internal team members.
• Broker/dealer partners, custodians, and professional partners as needed.

Securities and advisory services offered through Commonwealth Financial Network® member FINRA/SIPC, a Registered Investment Adviser. Fixed insurance products and services offered through CES Insurance Agency.