Receptionist

Avantara; Chicago (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Avantara in Chicago, IL seeks a Receptionist to provide superior customer service as the first point of contact for visitors and callers in a health care setting.

The role includes greeting guests, directing calls, handling mail, coordinating with departments, and supporting QAPI initiatives while maintaining privacy and a clean lobby.

Qualifications

• High school diploma or equivalent
• Prefer 1 year of customer service experience

Responsibilities

• Operate multiline telephone and paging system
• Answer and route incoming calls to the appropriate staff
• Greet and direct visitors, sign-in, and control entry
• Sort, forward mail, and coordinate express mail services
• Maintain lobby cleanliness and report hazards

Skills

Customer service

Multitasking

Communication

Telephone handling

Education

High school diploma or equivalent

Tools

Telephone system

Office equipment

Job description

Summary/Objective

In keeping with our organization’s goal of improving the lives of the Guests we serve, the

Receptionist is responsible for providing superior customer service by acting as the first point of

contact for all visitors to the facility. The Receptionist will be responsible for answering

incoming calls, directing calls to the appropriate persons and mail distribution. The

Receptionist also supports multiple departments by providing general office/clerical support.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1. Operate multiline telephone and paging system.
• 2. Answer incoming calls, determine the nature of the call and route the call to the appropriate party.
• 3. Locate personnel by using overhead paging system.
• 4. Greets and directs all visitors to the facility, ensures that all visitors sign-in and refuse visitor’s entry to the facility if needed.
• 5. Reports suspicious behavior to the supervisor on duty.
• 6. Responds to inquiries regarding job openings and distributes job applications to perspective employees.
• 7. Receives, sorts and forwards incoming mail. Coordinates the pick-up and delivery of express mail services.
• 8. Responsible for reporting all guest and Guest concerns to the appropriate department head.
• 9. Maintains a list of all Guests by name and room number, staff extension numbers and key personnel.
• 10. Handles sensitive information regarding Guests and other facility matters with professionalism and confidentiality.
• 11. Works in an organized fashion and keeps lobby and workstation clean and free of hazards at all times.
• 12. Reports all hazardous conditions, damaged equipment, accidents/incidents and supply issues to the supervisor.
• 13. Assure that established infection control and prevention practices and standard precautions are maintained at all times.
• 14. Follow established safety precautions when preforming tasks and using equipment and supplies.
• 15. Maintains the comfort, privacy and dignity of Guests and interacts with them in a manner that displays warmth, respect and promotes a caring environment.
• 16. Communicates and interacts effectively and tactfully with Guests, visitors, families, peers and supervisors.
• 17. Ensure each Guest receives person centered care.
• 18. Answers and responds to call lights promptly and courteously when working in Guest care areas.
• 19. Attend and participate in departmental meetings and in-services as directed.
• 20. Respond to special requests made by guests, Guests and family members.
• 21. Recognize your role as part of the Quality Assurance and Performance Improvement (QAPI) efforts of your organization.
• 22. Attend trainings to build understanding and capacity to undertake QAPI work.
• 23. Carry out QAPI roles and responsibilities as assigned.
• 24. Follow established policies and procedures in support of QAPI efforts.
• 25. Any noted opportunities for improvement will be shared with leadership in the organization.
• 26. Communicate to leadership upon witnessing a positive outcome of a QAPI project or detecting barriers preventing project success.
• 27. Support QAPI efforts both verbally and non-verbally (i.e., via actions and attitude), including adjusting performance and practice in accordance with QAPI initiatives and findings.
• 28. Participate in compliance trainings as scheduled and adhere to compliance plan.

Work Environment

This job operates in a health care setting. This role routinely uses standard office equipment

such as computers, phones, photocopiers, filing cabinets and fax machines. This role may also

come into contact with patients who may have contagious illnesses.

Physical Demands

The role is largely sedentary; however, some miscellaneous tasks might be assigned which

would require the ability to lift, open filing cabinets and bend or stand as necessary.

Position Type and Expected Hours of Work

This position is part of a health care facility that is open 24 hours a day, 365 days a

year. Rotating shifts as well as holiday and work during inclement weather will be required.

Travel

No travel is expected for this position.

Required Education and Experience

High school diploma or equivalent.

Preferred Education and Experience

One year experience in a customer service role.