Receptionist

Preferred Hospital Leasing Eldorado Inc; Eldorado (TX); On-site; USD 28,000 - 34,000; Full time

Job summary

Preferred Hospital Leasing Eldorado Inc. seeks a friendly Greeter to serve as the first impression of the facility, on the phone and in person. You will assist nurses and providers by routing patients, answering calls, and handling basic information updates.

Responsibilities include verifying demographics, collecting co-pays when needed, and directing patients with care and respect. The role requires clear communication in English and a professional, helpful demeanor.

Qualifications

• Communicate effectively with patients, families and staff.
• Possess skills to communicate clearly with patients and team.
• Competent in Microsoft Word and Excel.
• Maintain discretion and confidentiality regarding PHI.
• Experience in customer service preferred.

Responsibilities

• Greet patients and families professionally in person and on the phone.
• Direct patients to correct areas and assist with needs as intermediary.
• Verify information and update demographics as needed.
• Enter appointment times accurately and collect payments when required.
• Maintain waiting room cleanliness and handle routine inquiries.

Skills

Communication

MS Office

Math skills

PHI privacy compliance

Customer service

Education

High School Diploma/GED

Customer Service experience

Medical terminology knowledge

Tools

Microsoft Word/Excel

Job description

Description

SUMMARY: Greeter for the facility, “First Impression” (on the phone and in person) representation for the entire facility. To assist the nurses and providers and act as intermediary in assisting patient needs and answering their phone calls in a timely and efficient manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Multi-tasks with ease: Ability to prioritize needs and to discern when and what can wait to meet top priorities.
• Uses slow/down time efficiently.
• Organizes workload so that all tasks are completed appropriately.
• Masters customer service skills and acknowledgement skills and gives extraordinary customer service.
• Greets patients and family members in professional, friendly and respectful manner every time.
• Directs patients/family members/public to correct areas, accurately.
• Listens carefully to what each patient (or a family member) requests in all aspects, and treats patients/residents and their families with respect and dignity.
• Listens and responds to co-worker and supervisor requests and directives with respect.
• Speaks clearly and slow enough for patients to understand all communication (in person and phone) while keeping an upbeat tone of voice.
• Answers phone in a timely manner.
• Knows where to appropriately transfer calls and transfers successfully.
• Verifies insurance and updates patient’s demographic information.
• When necessary scans items in a timely and accurate manner.
• Collects patient co-payments, deductible amounts and all private pay payments, according to payment collection policies.
• When necessary balances and/or prepare daily deposits."? Actually, this line had mis-"? The input original had a `
• When necessary balances and/or prepare daily deposits.
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• Enters appointment times in computer accurately.
• Directs complaints or problems to supervisor or administrator.
• Demonstrates work initiative and requires little work direction, enhances the operation of the organization, effectively schedules times and assigns priorities so projects are performed in a timely manner.
• Prepares for next work day in advance.
• Takes medication refill requests, medical records requests and messages with accuracy and delivers to appropriate source to handle requests timely.
• Monitors and assists with cleanliness of waiting room.
• Finds someone to cover reception desk; if needing to step away.
• Records daily statistic sheet accurately.
• Demonstrates knowledge and confidence of scheduling appointment effectively and accurately, according to policy.
• Handles stressful or crisis situation appropriately.
• Operates and uses computer programs, fax machine and calculator effectively.
• Develops and maintains positive, effective working relationships with other employees, supervisors and medical providers.
• Attends meetings as required.
• Miscellaneous duties as assigned requested or required.

Requirements

QUALIFICATIONS:

• Communicate in an effective manner, follow written or verbal instructions and demonstrate good interpersonal skills to deal with team members, patients and families.
• Possess skills necessary to communicate effectively with patient and staff.
• Competent in Microsoft Office Word and Excel.
• Possess basic math skills.
• Maintain discretion and confidentiality in communications.
• Familiar with policies and procedures regarding reporting and release of protected health information (PHI).

EDUCATION and/or EXPERIENCE:

• High School Diploma/GED
• Customer Service trained or experience, preferred
• Previous clinic, clerical and/or medical terminology , preferred

LANGUAGE/READING SKILLS:

• Communicate verbally and in writing in English.
• Additional language of Spanish preferred.

MATHEMATICAL SKILLS:

• Must be proficient at mathematical and statistical calculations.

REASONING ABILITY:

Employee responds to unusual or varied situations that are not covered by existing standards, procedures and precedents.

WORK ENVIRONMENT:

Employee is regularly required to stand, walk, sit, ascend and descend stairs, possess ability to handle, finger or feel objects, tools or controls; reach with hands and arms.

Employee must frequently be able to lift 25 pounds from the floor to waist level. Specific vision abilities include close vision and the ability to clearly focus vision.