Receptionist

Presbyterian Villages of Michigan; Chesterfield Charter Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Presbyterian Villages of Michigan is seeking a friendly and organized receptionist to greet visitors, answer phones, and manage administrative tasks. The role requires proficiency in Microsoft Office and the ability to handle confidential information with discretion.

You will support daily clerical operations, route inquiries, and assist residents as needed while maintaining a welcoming environment in a community-focused setting.

Qualifications

• High School graduate or GED, or enrolled in a program if under age 18.
• 1–2 years related experience.
• Proficient in computers and Microsoft Office software.

Responsibilities

• Operate office equipment such as fax machines, scanners, copiers, and use computers for spreadsheet, word processing, database management, and other applications.
• Answer telephones with pleasant demeanor using PVM approved greeting, give information to callers, take messages, or transfer calls to appropriate individuals.
• Greet visitors and determine the nature and purpose of their visit, directing them to appropriate destinations or persons.
• Mail newsletters, promotional material, or other information/documents to ensure timely receipt.
• Maintain confidentiality of resident, staff personnel and employment information.
• Schedule space or equipment for special programs, meetings, or events.
• Attend meetings and training opportunities to stay informed.
• Follow Presbyterian Villages policies and procedures and safety regulations.

Skills

Microsoft Office

Customer service

Education

High School Diploma or GED

Tools

Office Equipment (fax/scanner/copier)

Job description

Overview

Greets family and visitors, answers general inquiries, assists/directs to the appropriate party, performs clerical tasks and assists with residents needs as needed.

Responsibilities

1. Operate office equipment such as fax machines, scanners, copiers, and use computers for spreadsheet, word processing, database management, and other applications.
2. Answer telephones with pleasant demeanor using PVM approved greeting, give information to callers, take messages, or transfer calls to appropriate individuals.
3. Greet persons entering establishment with pleasant demeanor using PVM required greetings, determine nature and purpose of visit, and direct or escort them to specific destinations or appropriate persons according to their needs.
4. Mail newsletters, promotional material, or other information/ documents using computer, mail, or facsimile machine to ensure timely receipt of information.
5. Organizes and maintain reported maintenance work orders received from residents and staff upon receipt.
6. Perform administrative support tasks, such type, format, proofread, and recommend revisions on documents and make copies of correspondence or other printed material.
7. Distribute incoming mail or other materials on day received and prepare outgoing mail by next scheduled pickup.
8. Maintain confidentiality of resident, staff personnel and employment information.
9. VOR: Schedule space or equipment for special programs, meetings, or events.
10. VOW: Responsible for responding to the Personal Emergency Response System (PERS) when a page is received because a resident activated their emergency button. Assess the situation and calls 911 for assistance when necessary.
11. VOW: Keep resident and staff personal information confidential.
12. Attend and participate in all appropriate meetings and training opportunities in order tokeep informed on current information and skill development.
13. Follow established policies and procedures including but not limited to:o Presbyterian Villages policies and procedures.o Safety policies and procedures.o Federal, state and local regulations.
14. All other duties as assigned

Qualifications

• High School Graduate/ General Education Degree (GED) or enrolled in program if under age 18.
• One to two years related experienceMust have proficient skills in computers and Microsoft Office Software.