Receptionist

Front Porch Communities & Services; Carlsbad (CA); On-site; USD 57,308,000 - 63,039,000; Full time

Job summary

Front Porch Communities & Services seeks a Receptionist for Carlsbad by the Sea Retirement Community. The role is full-time, with hours Friday through Tuesday, 7:00 a.m. to 3:30 p.m., and Wednesdays/Thursdays off. Pay ranges from $20.00 to $22.00 per hour, with opportunities to assist residents and staff.

The receptionist will greet visitors, answer phones, direct inquiries, and perform basic clerical tasks while upholding safety and service standards for residents and colleagues.

Qualifications

• 1+ year of receptionist or front office experience.
• Hospitality or customer service experience is a plus.
• High School diploma or GED required.

Responsibilities

• Receives callers and directs them to the appropriate destination.
• Provides quality customer service to residents, families, coworkers and vendors.
• Gathers caller information: name, time, business, person called upon.
• Takes messages accurately with correct spellings and contact details.
• Operates multi-line telephone system to receive messages.
• Greets visitors and screens them in the lobby.
• Performs basic clerical duties and related tasks for various departments.
• Complies with safety policies and participates in mandatory meetings.

Skills

Customer service

Front desk

Telephone etiquette

Education

High School diploma or GED

Tools

Multi-line phone system

Cash handling

Fax machine

Copy machine

Job description

Carlsbad by the Sea Retirement Community is Hiring!

Receptionist

Full Time: Friday - Tuesday, 7:00 a.m. to 3:30 p.m. (Wednesday and Thursday Off)

Pay Range: $20.00 - $22.00 per hour

Summary

Receives callers at community/office, determines nature of business, and directs callers to destination by performing the following duties.

Detailed Responsibilities

• Receptionist
• Provides quality Customer Service efficiently to residents, families, co-workers and vendors in a manner to ensure satisfaction
• Directs caller to destination and records name, time of call, nature of business, and person called upon
• Takes messages accurately including correct spelling of names and phone number
• Operates multi-line telephone console to receive incoming messages
• Greet incoming visitors, screen visitors in lobby if unfamiliar
• Proficiency with multi-line telephones, telephone headset, calculator, fax machine, postal machine and copy machine
• May cash checks; sell stamps, bill residents for meal charges by entering data on computer system
• May sell meal tickets to employees and issues visitors pass when required
• May make guest room reservations
• Monitor fire alarms, call 911 if applicable and direct emergency personnel
• Keep track of keys to residents, employees and vendors
• Performs variety of clerical duties, which may include various projects for the Executive Director, Marketing, Accounting and Activity Departments
• Performs all duties in a safe and efficient manner Reports any safety hazards and/or accidents to supervisor
• Attends all mandatory in-service meetings Complies with all department and facilities policies and procedures
• Front Porch is committed to the prevention of accidents by providing equipment with safeguards, personal safety equipment on jobs which require it, and adequate safety instructions to all employees
• All employees are required to follow safe work habits in order to prevent injuries to themselves, residents, visitors or other employees

Essential

Education with Equivalent Qualifications

• High School diploma or GED

Essential

Experience with Equivalent Qualifications

• 1+ year(s) of previous Receptionist or Front Office experience; previous hospitality or customer service experience a plus

Compensation Disclaimer

The actual compensation offered will depend on a wide range of factors including, but not limited to, the selected candidate’s knowledge, skills, experience, training, education, and licensure/certifications (as applicable).

Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability or status as a veteran in accordance with the applicable nondiscrimination laws. Final candidates must successfully complete a pre-employment physical, physical abilities test, drug screen and criminal background clearance.