Receptionist

Front Porch; Carlsbad (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

Front Porch is seeking a Receptionist in Carlsbad, CA, to welcome residents and visitors, route calls, and support daily front-office operations. The role runs Friday to Tuesday, 7:00 a.m. to 3:30 p.m., with Wednesday and Thursday off, and pays $20.00-$22.00 per hour.

The ideal candidate will have 1+ year of receptionist/front office experience, with hospitality or customer service background considered a plus. High school diploma or GED required.

Qualifications

• 1+ year of receptionist/front office experience.
• Hospitality or customer service experience a plus.
• High School diploma or GED required or equivalent

Responsibilities

• Receives callers at community/office and directs them to the destination.
• Provides quality customer service to residents, families, coworkers and vendors.
• Files, records calls with name, time, and nature of business; takes messages.
• Operates a multi-line telephone system and related equipment.
• Greets visitors and screens visitors in lobby when unfamiliar.
• Performs general clerical duties and supports departments as needed.
• Follows safety policies and attends mandated meetings.
• Prepares guest room reservations and processes basic transactions.

Skills

Customer service

Front desk

Multi-line phone

Education

High School diploma or GED

Tools

Multi-line telephone console

Cash handling

Job description

Carlsbad by the Sea Retirement Community is Hiring!

Receptionist

Full Time: Friday - Tuesday, 7:00 a.m. to 3:30 p.m. (Wednesday and Thursday Off)

Pay Range: $20.00 - $22.00 per hour

Summary:

Receives callers at community/office, determines nature of business, and directs callers to destination by performing the following duties.

Detailed responsibilities:

• Receptionist
• Provides quality Customer Service efficiently to residents, families, co-workers and vendors in a manner to ensure satisfaction
• Directs caller to destination and records name, time of call, nature of business, and person called upon
• Takes messages accurately including correct spelling of names and phone number
• Operates multi-line telephone console to receive incoming messages
• Greet incoming visitors, screen visitors in lobby if unfamiliar
• Proficiency with multi-line telephones, telephone headset, calculator, fax machine, postal machine and copy machine
• May cash checks; sell stamps, bill residents for meal charges by entering data on computer system
• May sell meal tickets to employees and issues visitors pass when required
• May make guest room reservations
• Monitor fire alarms, call 911 if applicable and direct emergency personnel
• Keep track of keys to residents, employees and vendors
• Performs variety of clerical duties, which may include various projects for the Executive Director, Marketing, Accounting and Activity Departments
• Performs all duties in a safe and efficient manner Reports any safety hazards and/or accidents to supervisor
• Attends all mandatory in-service meetings Complies with all department and facilities policies and procedures
• Front Porch is committed to the prevention of accidents by providing equipment with safeguards, personal safety equipment on jobs which require it, and adequate safety instructions to all employees
• All employees are required to follow safe work habits in order to prevent injuries to themselves, residents, visitors or other employees

Education with Equivalent Qualifications:

• High School diploma or GED

Experience with Equivalent Qualifications:

• 1+ year(s) of previous Receptionist or Front Office experience; previous hospitality or customer service experience a plus

Compensation Disclaimer: The actual compensation offered will depend on a wide range of factors including, but not limited to, the selected candidate's knowledge, skills, experience, training, education, and licensure/certifications (as applicable).

Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability or status as a veteran in accordance with the applicable nondiscrimination laws. Final candidates must successfully complete a pre-employment physical, physical abilities test, drug screen and criminal background clearance.