Receptionist

HEALTH ATLAST WEST LA; California (MO); On-site; USD 38,000 - 48,000; Full time

Job summary

Health Atlast West LA is seeking a warm, organized Receptionist / Front Office Coordinator to join our multi-provider healthcare team. The role is central to the patient experience, from the first call to checkout, and prefers candidates with healthcare front desk experience.

You will greet patients, answer phones, schedule, verify insurance, process payments, and maintain accurate records using EMR and standard office software. Bilingual Spanish is a plus; CPR is preferred or willing to obtain.

Qualifications

• High school diploma or equivalent required.
• 1+ years of healthcare/ chiropractic/ physical therapy experience preferred.
• Familiarity with EMR and Microsoft Office preferred.
• Bilingual Spanish is a plus but not required.
• CPR certification preferred or willing to obtain.

Responsibilities

• Greet patients warmly and create a welcoming, professional first impression.
• Answer phones promptly, triage calls, schedule appointments, and follow up on missed appointments.
• Maintain accurate patient records, verify insurance coverage when needed, and handle paperwork.
• Check patients in/out, process payments, and explain treatment plans and payment options in coordination with providers.
• Support high appointment show rate and patient satisfaction through effective scheduling and communication.
• Coordinate follow-up care and assist patients in staying on track with treatment plans.
• Manage day-to-day administrative tasks (emails, faxing, scanning, organizing supplies).
• Collaborate with clinical staff to support smooth patient flow and reporting of financial information.

Skills

Communication

Phone handling

Customer service

Multitasking

Attention to detail

HIPAA compliance

Data entry

Education

High school diploma or equivalent

Tools

EMR (electronic medical records)

Scheduling software

Microsoft Office

Google Workspace

Job description

Job Description

We are seeking a warm, organized, and detail-oriented Receptionist / Front Office Coordinator to join our dynamic team. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to thrive in a fast-paced, multi-provider healthcare environment. This role is critical to the patient experience—from the first call to checking out after treatment. Preference will be given to candidates with experience in a medical, chiropractic, or physical therapy office.

ABOUT HEALTH ATLAST WEST LA

Health Atlast West LA is a fully integrated, multi-disciplinary healthcare practice dedicated to providing comprehensive, patient-centered care. Our team includes medical doctors, physical therapists, chiropractors, acupuncturists, physiotherapists, and massage therapists who collaborate to optimize patient health and well-being. Our core values guide our hiring process: we are inspirational, disciplined, accountable, transparent, aligned, and results-oriented.

SUCCESS LOOKS LIKE

• Patients feel welcomed, supported, and well-informed throughout their visit.
• Patients are scheduled out for all their visits.
• Appointments are efficiently scheduled with high patient retention and a 90%+ show rate.
• The front office runs smoothly, with accurate billing, proper paperwork, and clear communication between providers and patients.

OBJECTIVES

• Greet patients warmly, creating a welcoming and professional first impression of the clinic.
• Answer phones promptly and professionally, triage calls, schedule appointments, and follow up on missed appointments.
• Maintain accurate patient records, collect necessary forms, and verify insurance coverage when needed.
• Check patients in and out, process payments, and explain treatment plans and payment options in coordination with providers.
• Support the clinic in maintaining a high appointment show rate and strong patient satisfaction through effective communication and scheduling.
• Coordinate follow-up care and assist patients in staying on track with their recommended treatment plans.
• Manage day-to-day administrative tasks including emails, faxing, scanning, and organizing supplies.
• Collaborate with clinical staff to support smooth patient flow and communication across departments.
• Accurately reporting and recording of financial information.
• Ensure the statistics and KPIs are updated and reported daily.

COMPETENCIES

• Strong customer service and communication skills—both in person and on the phone
• Able to answer multiple phone lines skillfully
• High attention to detail and ability to multitask in a fast-paced healthcare setting
• Professional appearance and demeanor, with a calming and caring attitude
• Experience using scheduling software and electronic medical records (EMR) (preferred)
• Knowledge of medical office procedures, insurance verifications, and co-pay collections (preferred)
• Ability to maintain confidentiality and follow HIPAA regulations
• Strong organizational and time management skills
• Knowledge of Microsoft Office products and Google products.
• Able to type +50 wpm (a plus)
• Comfort working with diverse patients and practitioners in an integrative setting

EDUCATION AND EXPERIENCE

• High school diploma or equivalent (required)
• 1+ years of experience in a healthcare, chiropractic, physical therapy, or wellness office (preferred)
• Familiarity with EMR systems and Microsoft Office (preferred)
• Bilingual abilities (Spanish) are a plus but not required
• CPR certification (preferred or willing to obtain)

PHYSICAL REQUIREMENTS

• Ability to sit, stand, and walk for extended periods
• Ability to bend, reach, and lift up to 25 pounds occasionally (e.g., supplies, files)
• Adequate hearing and visual acuity to interact with patients and operate office equipment
• Manual dexterity for using computer systems, phones, and other office tools
• Ability to multitask and maintain focus in a high-traffic environment