Receptionist

The Swab Agency - Farm Bureau Insurance; Bridgman (MI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in Bridgman, Michigan, is seeking an Insurance Receptionist to act as a key point of contact for clients. This role involves managing inquiries and providing support on insurance-related matters. Candidates must possess excellent communication skills, be detail-oriented, and are expected to obtain a Property/Casualty insurance license upon hire. The position offers potential for professional growth and benefits such as 401(k) matching and paid time off.

Qualifications

• Interest in marketing products and services based on customer needs.
• Property/Casualty insurance license must be obtained upon hire.

Responsibilities

• Establish customer relationships and follow up with customers.
• Generate and follow up on new client leads.
• Respond to customer inquiries via phone and email.
• Provide information about insurance policies and claims processes.
• Assist clients with policy changes and renewals.
• Investigate and resolve customer issues with empathy.

Skills

Excellent communication skills

Detail oriented

Proactive in problem-solving

People-oriented

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Position Overview

As an Insurance Receptionist, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Generate and follow-up on new client leads
• Responding promptly to customer inquiries via phone and email.
• Providing information about insurance policies, coverage details, and claims processes.
• Assisting clients with policy changes, updates, and renewals.
• Investigating and resolving customer issues or concerns with empathy and professionalism.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Requirements

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• People-oriented
• Detail oriented
• Proactive in problem-solving
• Able to learn computer functions
• Ability to work in a team environment
• Property/Casualty insurance license must be obtained upon hire