Receptionist

Highway Veterinary Hospital; Bowie (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Highway Veterinary Hospital in Bowie, Maryland, seeks a friendly Receptionist to join our small animal practice focused on personalized, quality care. Our team values compassion, professionalism, and community partnership as we support client relationships and animal wellbeing.

You will manage a multi-line phone system, greet clients, coordinate appointments and records, and assist with payments while promoting preventive care and exceptional service. Weekend availability is required.

Qualifications

• Customer service experience is essential.
• Excellent communication skills in writing and speaking.
• Strong organizational abilities to multitask in a fast-paced setting.
• Collaborative, team-first mindset with ability to work independently.
• Experience with veterinary software preferred; flexible schedule including weekends/holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients, and reflect our compassionate care.
• Coordinate care by maintaining medical records, scheduling appointments, and handling payments.
• Educate clients on preventative care and hospital services to support pet health.
• Provide a calm, empathetic presence and treat every pet with care.

Skills

Customer service

Communication

Organization

Teamwork

Empathy

Stress management

Tools

Veterinary software

Job description

At Highway Veterinary Hospital in beautiful Bowie, Maryland, our mission is built around providing personalized, quality care for every small animal patient. The deep connection we have established with our clients is reflected in our excellent 4.8-star Google rating, showing the strength of our community trust. Our team is committed to creating an inclusive and supportive environment where every teammate feels valued from day one. This is a singular opportunity for you to join a highly respected small animal practice dedicated to medical excellence and community partnership.As a valued part of our network, Highway Veterinary Hospital ensures you have the resources necessary to succeed and grow professionally. We believe in investing in our teammates, offering programs designed to help you achieve your career goals, whether that means becoming a credentialed technician, mastering new surgical techniques, or moving into a leadership role. Teammates here benefit from a highly supportive structure focused on education and stability, allowing you to focus on doing your best work while we handle the operational support.We maintain high standards of medical care and empower our doctors and technical teammates to utilize the latest advancements in veterinary medicine. Our network affiliation means that you have immediate access to internal specialty consultations and continuing education resources that elevate your clinical knowledge. We focus exclusively on small animal medicine, offering advanced diagnostic capabilities and comprehensive patient treatment protocols designed to achieve the best possible outcomes for our community's pets.Bowie, Maryland, provides an exceptional lifestyle, balancing suburban charm with immediate access to major metropolitan centers. Located centrally between Washington D.C., Baltimore, and Annapolis, Bowie allows you to enjoy a quieter community life without sacrificing cultural or recreational opportunities. You will find excellent parks, historic landmarks, and desirable neighborhoods, making it an ideal location for veterinary professionals seeking both career challenge and high quality of life outside the hospital.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Location:Cole Veterinary Hospital at Harmony

Location:Northeast Veterinary Hospital (Seattle)

Location:Veterinary Urgent Care Center Worcester

Location:Animal Medical Center of the Village

Location:Livewell Animal Urgent Care of Bothell

Location:Animal Hospital of the Woodlands

Location:Commonwealth Veterinary Hospital

Location:Livewell Animal Urgent Care of Colorado Springs