Receptionist

Midlothian Animal Clinic; Midlothian (VA); On-site; USD 19,286,400 - 30,307,200; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Life Insurance

Disability Insurance

Employee Assistance Program (EAP)

Teladoc access

Discounted veterinary care

Job summary

Midlothian Animal Clinic in Midlothian, Virginia, is seeking a friendly Receptionist to greet clients, manage a multi-line phone system, and handle scheduling and payments. You will be the first impression for clients and play a key role in coordinating care with our seven veterinarians.

The ideal candidate loves animals, communicates clearly, stays organized, and works well in a team. Veterinary software experience is preferred, and the schedule includes weekends and holidays.

Qualifications

• Passion for providing excellent customer service.
• Exceptional communication skills in stressful situations.
• Strong organizational abilities for multitasking in a fast-paced setting.
• Collaborative, team-first mindset with ability to work independently when needed.

Responsibilities

• Be the Director of First Impressions: greet clients, manage a multi-line phone system, and ensure compassionate care reflections.
• Coordinate care by maintaining accurate medical records, managing appointments, and handling payments.
• Educate clients on preventive care and hospital services to support pet health.
• Treat each pet with compassion and empathy, maintaining a respectful, caring environment.

Skills

Customer service

Communication

Organization

Teamwork

Tools

Veterinary software

Job description

Midlothian Animal Clinic, established in 1981, is committed to partnering with our clients to provide comprehensive, high-quality care. We are proud to be recognized as both an American Animal Hospital Association (AAHA) accredited facility—a distinction held by only 15% of hospitals nationwide—and a Cat Friendly Certified® Practice established by the AAFP. This dedication to excellence is reflected in our 4.8-star Google rating, showing the strong trust we have earned in the Midlothian community. If you seek a supportive environment focused on continuous growth and high-level medical practice, this is where you can do your best work.When you join our practice, you become part of a stable and experienced clinical team, including seven dedicated veterinarians and an LVT Hospital Manager. We utilize technology and invest in the continuing education of all our teammates. Our practice atmosphere prioritizes a sincere concern for the welfare of our patients and clients. This commitment to mentorship and utilization of resources ensures that you have the robust support system necessary to succeed in your career development.You will practice exceptional, high-benchmark medicine at a full-service facility committed to meeting and exceeding AAHA’s rigorous standards in every aspect of patient care, including surgery, diagnostic imaging, anesthesiology, and emergency services. Our clinical offerings include advanced care, testing, and diagnostics, including specialized oncology services. We emphasize comprehensive wellness and prevention programs alongside surgical procedures and urgent care, ensuring you have access to diverse and challenging caseloads necessary for continuous professional advancement.Midlothian Animal Clinic is situated in Midlothian, Virginia, a welcoming community just southwest of Richmond. Serving pets and their owners in this area since 1981 means you will be welcomed into a loyal client base that deeply values veterinary partnership. This location offers the perfect blend of suburban comfort and easy access to the greater Richmond area amenities, providing an excellent quality of life outside of the hospital where you can enjoy your time off.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

If you're using NVDA, press NVDA key + space to enable focus mode to read the slider properly.

Location:Metropolitan Veterinary Center (Sterling Heights)

Location:Animal Medical Center of the Village

Location:Livewell Animal Urgent Care of Bothell

Location:Commonwealth Veterinary Hospital

Location:Companion Animal Hospital & Boarding Center

Location:Livewell Animal Hospital of Forney

Location:Livewell Animal Urgent Care of Colorado Springs

Location:Livewell Animal Urgent Care of Southlake