Receptionist

Animal Medical Center (Midlothian); Midlothian (VA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement plan

Life Insurance

Job summary

Mission Pet Health is hiring a Receptionist to support our Northeast Veterinary Hospital network with a guest-focused, efficient front desk experience. You will manage calls, greet clients, and coordinate appointments, ensuring smooth daily operations across our clinics.

We value passionate animal lovers with strong communication, organization, and teamwork. A flexible schedule including some weekends/holidays is required, and veterinary software experience is preferred.

Qualifications

• Passion for customer service and love for animals.
• Excellent communication skills under pressure and with diverse clients.
• Strong organizational skills to multitask in a fast-paced environment.
• Collaborative, team-first mindset; able to work independently when needed.
• Experience with veterinary software; flexibility to include weekends/holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients, reflect compassionate care.
• Ensure Seamless Care Coordination: maintain medical records, manage appointments, handle transactions.
• Advocate for Pet Health: educate clients on preventive care and hospital services to ensure best care for pets.
• Embody Compassion and Empathy: provide a calming presence and respectful treatment of clients and pets.

Skills

Customer service

Communication

Organizational skills

Teamwork

Veterinary software experience

Tools

Veterinary software

Job description

Welcome to Animal Medical Center in vibrant Midlothian, VA. Our mission is to provide exceptional Small Animal and Urgent Care services that honor the bond between pets and their families. This commitment to high-quality patient care is validated by the trust we have built within our community, reflected in our excellent 4.5-star Google rating. We are looking for dedicated veterinary professionals who are ready to join a supportive environment where they can deliver medicine at the highest level. If you are seeking a role that challenges you professionally and allows you to do your best work every day, we invite you to explore this opportunity.We recognize that the key to veterinary success is robust support for our dedicated teammates. While working at Animal Medical Center, you will benefit from the extensive resources of our broader veterinary network. We believe strongly in fostering long-term professional growth. This includes internal mentorship programs for developing veterinarians and structured pathways for veterinary technicians to achieve credentialing, pursue specialty interests, or move into leadership positions. We are committed to providing strong operational and workflow support, ensuring you have the time and capacity to focus fully on medicine and succeed in your career goals.The medical excellence we provide hinges on sophisticated care and continuous education. As a core Small Animal practice offering essential Urgent Care services, you will be exposed to a diverse and engaging caseload. Our affiliation with a larger network means our veterinarians have easy access to specialist consultations and robust continuing education opportunities designed to keep your clinical skills sharp. We empower all teammates to utilize advanced diagnostic techniques and apply cutting-edge protocols, guaranteeing that every patient at Animal Medical Center receives the highest standard of compassionate, capable care.Midlothian, VA, offers an outstanding lifestyle that perfectly complements a rewarding career. Located just a short distance from Richmond, this area is consistently recognized for its superb quality of life, featuring highly rated schools, beautiful parks, and a welcoming suburban atmosphere. Midlothian provides the ideal environment for establishing roots, enjoying accessible outdoor recreation, and accessing the cultural and dining amenities of a major metropolitan area while maintaining a manageable daily pace. This is truly an exceptional place for you to settle and do your best work alongside dedicated teammates.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience.

Your Impact as a Receptionist

• Be the Director of First Impressions: You\'ll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You\'ll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You\'ll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You\'ll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You\'ll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You\'re Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values 6Work Together, Amaze, and Grow6. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America\'s Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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