Receptionist

Mission Pet Health; Bowie (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

401k retirement plan

Discounted pet care for your own pets

Teladoc access

Professional development opportunities

Job summary

Highway Veterinary Hospital in Bowie, MD is seeking a Receptionist to join a small animal practice focused on personalized care and community partnership. You will be the face of the hospital, greeting clients, scheduling appointments, maintaining records, and handling payments with compassionate professionalism.

This role offers opportunities for growth, access to ongoing education, and a supportive team environment within the Mission Pet Health network.

Qualifications

• Passion for providing excellent customer service.
• Exceptional communication skills in stressful situations.
• Strong organizational abilities and multitasking in a fast-paced environment.
• Collaborative, team-first mindset with ability to work independently.
• Experience with veterinary software; some weekend/holiday availability.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system and greet clients with a positive attitude.
• Ensure Seamless Care Coordination: maintain accurate records, manage schedules, and handle transactions.
• Advocate for Pet Health: educate clients on preventative care and available hospital services.
• Embody Compassion and Empathy: provide a calming presence for clients and patients.

Skills

Customer service

Communication skills

Organizational skills

Team collaboration

Veterinary software experience

Tools

Veterinary software

Job description

At Highway Veterinary Hospital in beautiful Bowie, Maryland, our mission is built around providing personalized, quality care for every small animal patient. The deep connection we have established with our clients is reflected in our excellent 4.8-star Google rating, showing the strength of our community trust. Our team is committed to creating an inclusive and supportive environment where every teammate feels valued from day one. This is a singular opportunity for you to join a highly respected small animal practice dedicated to medical excellence and community partnership. As a valued part of our network, Highway Veterinary Hospital ensures you have the resources necessary to succeed and grow professionally. We believe in investing in our teammates, offering programs designed to help you achieve your career goals, whether that means becoming a credentialed technician, mastering new surgical techniques, or moving into a leadership role. Teammates here benefit from a highly supportive structure focused on education and stability, allowing you to focus on doing your best work while we handle the operational support. We maintain high standards of medical care and empower our doctors and technical teammates to utilize the latest advancements in veterinary medicine. Our network affiliation means that you have immediate access to internal specialty consultations and continuing education resources that elevate your clinical knowledge. We focus exclusively on small animal medicine, offering advanced diagnostic capabilities and comprehensive patient treatment protocols designed to achieve the best possible outcomes for our community's pets. Bowie, Maryland, provides an exceptional lifestyle, balancing suburban charm with immediate access to major metropolitan centers. Located centrally between Washington D.C., Baltimore, and Annapolis, Bowie allows you to enjoy a quieter community life without sacrificing cultural or recreational opportunities. You will find excellent parks, historic landmarks, and desirable neighborhoods, making it an ideal location for veterinary professionals seeking both career challenge and high quality of life outside the hospital.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Reasonable Accommodations:

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement:

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.