Receptionist

Sunrise Nursing & Memory Care; Belton (MO); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

PTO

401K

Job summary

Sunrise Nursing & Memory Care in Belton, MO is seeking a dedicated full-time Customer Service Coordinator to greet new residents and orient them to facility services, including telephone, cable, dietary preferences, laundry and activities.

The role acts as a liaison between residents and departments, resolves questions and complaints, coordinates discharge planning with families and care teams, and promotes exemplary customer service while supporting regulatory compliance.

Qualifications

• High school diploma required.
• Proficiency with Word, Excel and Outlook.
• Strong communication skills with residents, families, staff, physicians, and agencies.

Responsibilities

• Meets and greets all new residents to facility; orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities.
• Resolves customer requests, questions and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee.
• Coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies.
• Arranges for consults for residents annually or as needed.
• Serves as role model to foster superb customer service.
• Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Sunrise Nursing & Memory Care

Job Type: Full-Time

Benefits Offered:

• Healthcare
• Dental
• Vision
• PTO
• 401K

Your Job Summary

Principal Responsibilities

• Meets and greets all new residents to facility; explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities.
• Resolves customer requests, questions and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved
• Coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies.
• Arranges for consults for residents annually or as needed.
• Serves as role model to foster superb customer service.
• Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.

Qualifications

• Highschool Diploma required.
• Proficiency with Microsoft office: Word, Excel and Outlook.
• Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community.

Sunrise Nursing & Memory Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.