Weekend RECEPTIONIST

VISTA RIDGE NURSING AND REHABILITATION CENTER; Lewisville (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Priority Management Group, LLC invites you to join our care-focused team as a front desk receptionist at our facility. You will greet residents, route calls, and support administrative operations with a positive, energetic demeanor.

Ideal candidates have a high school diploma or equivalent (preferred) and at least one year of experience in a nursing home setting. We value friendly communication and a service-oriented attitude to enhance resident satisfaction.

Qualifications

• Meets and greets residents and orients them to facility services such as telephone, cable, dietary preferences, laundry and activities.
• Resolves customer requests and complaints; provides information to improve customer service.
• Acts as liaison between residents and other departments.
• Maintains a high level of customer service and professionalism.

Responsibilities

• Meets and greets all new residents to facility; orients to services.
• Resolves customer requests, questions and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Answers telephone and directs callers to correct station; takes messages for staff.
• Updates resident directory including resident names, room locations, and telephone extensions.
• Other duties as assigned.

Skills

Positive personality

Good communication

Friendly demeanor

Energetic

Education

High school diploma or equivalent

Job description

Come join an amazing team !

Our care teams are true caregivers. They serve patients with dedication and compassion and are the heart of our patients’ care and recovery. Whether providing direct care or operational support, Priority Management seeks people who share our commitment to providing excellent care to our patients and residents. Our patients are our passion, and we invite you to join our team!

Responsibilities

We are looking for a front desk receptionist who has a positive personality, communicates well and is friendly and energetic.

Principal Responsibilities

• Meets and greets all new residents to facility; explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities.

• Resolves customer requests, questions and complaints; provides information to improve customer service.

• Serves as liaison between residents and other departments.

• Serves as role model to foster superb customer service.

• Completes clerical work for administrative and facility personnel; Opens, delivers, and forwards mail; Transcribes materials; Records appointments and meetings for administrative staff; Files necessary documents;

• Answers telephone and directs caller to correct station; Refers to nursing home directory to ascertain station number of persons requested; Takes messages for staff members; Answers questions of callers according to nursing home policy; Answers routine correspondence.

• Alerts specified individuals and agencies in case of emergencies; Assembles material for reports and questionnaires.

• Announces notifications over public address system.

• Updates resident directory including resident’s names, room locations, and telephone extensions.

• Arranges for service of office equipment.

• Other duties, responsibilities and activities may change or assigned at any time with or without notice.

• High school diploma or equivalency preferred.

• One year’s work experience in a nursing home environment preferred.

Priority Management Group, LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable Federal, State or Local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Management Group, LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable Federal, State or Local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.