Receptionist

Welch Packaging Group; Aurora (IL); On-site; USD 36,000 - 43,000; Full time

Job summary

Welch Packaging is seeking a friendly receptionist to be the first point of contact for visitors and callers. You will answer phones, greet vendors and customers, and route inquiries to the appropriate staff, ensuring a professional and welcoming environment at the Aurora facility.

This role requires a High School diploma and at least one year of customer service or receptionist experience, preferably in a high-volume manufacturing setting.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: 1+ year in customer service, receptionist or similar role; background in high-volume manufacturing preferred.
• Excellent communication and ability to convey information effectively.

Responsibilities

• Answer the phones in a friendly, helpful, and efficient manner.
• Greet vendors, customers, applicants, and direct them to appropriate personnel.
• Keep track of the whereabouts of key personnel and process their calls and messages.
• Open and distribute company mail and assist Executive Assistant and accounting area with filing.
• Provide back-up support for Executive Assistant.
• May have certain accounting / bookkeeping functions.
• Comply with company policies and procedures.
• Additional duties as assigned by management.

Skills

Communication

Organization

Attention to detail

Analytical thinking

Time management

Systems analysis

Active learning

Education

High School Diploma

Job description

Hours

Monday to Friday 8:00 a.m. to 5:00 p.m.

SUMMARY

Responsible for answering the company phones and greeting visitors. Serve as the first point of contact for new visitors and callers to the company.

KEY RESPONSIBILITIES

• Answer the phones in a friendly, helpful, and efficient manner.
• Greet vendors, customers, applicants, etc. and direct them to the appropriate company personnel.
• Keep track of the whereabouts of key personnel and process their calls and messages.
• Open and distribute company mail and assist Executive Assistant and accounting area with filing.
• Provide back-up support for Executive Assistant.
• May have certain accounting / bookkeeping functions.
• Comply with company policies and procedures.
• Additional duties as assigned by management.

*Duties may vary depending on location

REQUIREMENTS/QUALIFICATIONS

Education: High School Diploma or equivalent required

Experience: 1+ year of experience in a customer service, receptionist or similar role. Background in a high volume manufacturing facility preferred. Strong analytical and strategic thinking skills, with a hands‑on approach to execution and effective communicator.

SPECIFIC KNOWLEDGE, SKILLS OR ABILITIES

• Strong written and oral communication.
• Organization and attention to detail.
• Analytical and problem‑solving skills.
• Time management.
• Systems analysis.
• Mathematical and deductive reasoning.
• Critical thinking.
• Active learning.

PHYSICAL DEMANDS/WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job with or without reasonable accommodation. The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job.

PHYSICAL REQUIREMENTS

• Must be able to lift 50 pounds repeatedly on a regular basis.
• Must be able to stand for 8–10 hours a day.
• Bend, stand, squat, twist repeatedly.

WORK ENVIRONMENT

• Moderate noise (i.e., business office with computers, phones and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period time.
• Typical office environment.

Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.

Welch Packaging is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran.