Receptionist

DRB HOMES; Addison (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

DRB HOMES is seeking an Administrative Assistant to serve as the first point of contact for the branch, handling face-to-face and phone interactions. Responsibilities include maintaining escrow files, processing HOA documents, and preparing recordable documents.

The role requires strong customer service, time management, and proficiency in Microsoft Office. The ideal candidate will maintain professionalism, punctuality, and reliability, with the ability to learn industry-specific software and

Qualifications

• High school diploma or equivalent.
• Knowledge of administrative and clerical procedures and systems.
• Strong customer service skills.
• Ability to create and maintain constructive and cooperative work relationships.
• Prior experience answering and using a multi-line phone system.
• Good time management skills.
• Intermediate skills in Microsoft Office Suite.
• Willing and able to learn industry-specific software.
• Knowledge of use of advance functionality of office machinery and basic upkeep.
• Maintain professionalism, integrity, and polite demeanor in all work activities; punctuality.
• Access to reliable transportation.

Responsibilities

• Open and maintain escrow files.
• Order HOA documents and tax certificates.
• Prepare and send recordable documents.
• Operate telephone to answer, screen, or forward calls and schedule appointments.
• Greet visitors and direct or escort them.
• Transmit information or documents to customers.
• Prepare memos, correspondence, HOA check requests or other documents.
• Scan and transfer documents into electronic folders.
• File and maintain records; monitor office supplies.
• Monitor postage machine; collect and distribute mail and courier deliveries.
• Continuously update closing calendar.
• Input data.

Skills

Customer service

Time management

Microsoft Office

Communication skills

Record keeping

Multiline phone system

Education

High school diploma or equivalent

Tools

Multi-line phone system

Office equipment maintenance

Job description

Job Purpose:Act as initial contact for company for both face-to-face and phone interactions. Perform basic administrative functions for branch.General Duties and Responsibilities:Open and maintain escrow filesOrder HOA documents and tax certificatesPrepare and send recordable documentsOperate telephone to answer, screen, or forward calls, provide information, take messages, assist customers, or schedule appointmentsGreet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinationsTransmit information or documents to customers, using computer, mail, or facsimile machinePrepare physical file folderScan and transfer documents into electronic folders as instructedFile and maintain recordsMonitor office supplies and prepare an office supply listCollect, sort, distribute, or prepare mail, messages, or courier deliveries; monitor postage machineProcess and prepare memos, correspondence, HOA check requests or other documentsContinuously update closing calendarInput dataQualifications:High school diploma or equivalentKnowledge of administrative and clerical procedures and systemsStrong customer service skillsAble to create and maintain constructive and cooperative work relationshipsPrior experience answering and using a multi-line phone systemGood time management skillsIntermediate skills in Microsoft Office SuiteWilling and able to learn industry-specific softwareKnowledge of use of advance functionality of office machinery and basic upkeepAble to maintain professionalism, integrity, and polite demeanor in all work-related activities; polished and tactfulAccess to reliable transportationExemplary record of attendance and punctuality