Front Desk Representative

Imperium Escrow, Inc; Oak Hills (CA); On-site; USD 22,000 - 33,000; Part time

Job summary

Imperium Escrow, Inc. is seeking a part-time Front Desk Representative in Oak Hills, CA. You will greet visitors, answer calls, and route inquiries as the first contact for clients and partners. You will manage appointments and assist with basic administrative tasks to support the escrow team.

The role requires professional communication, strong customer service, and the ability to stay organized in a fast-paced environment. On-site position with a friendly, welcoming reception area.

Qualifications

• Must have strong customer service skills and professional communication.
• Experience with phone routing, visitor greeting, and front-desk duties is required.
• Ability to manage reservations, appointments, and schedules in a fast-paced setting.
• Clear written and verbal communication, with attention to detail.

Responsibilities

• Greet visitors and answer/route phone inquiries as the first point of contact.
• Manage appointments and reservations to support escrow team flow.
• Assist with data entry, document preparation, and basic admin tasks.
• Maintain an organized, welcoming reception area and professional demeanor.
• Coordinate with escrow team on schedule changes and client needs.

Skills

Customer service

Phone etiquette

Scheduling

Data entry

Communication

Tech proficiency

Organized

Hospitality experience

High school diploma

Education

High school diploma or equivalent

Tools

Email

Calendar apps

Office software

Job description

Company Description Our escrow company is dedicated to delivering high-quality services and engaging with customers in a professional, solution-focused manner. Integrity guides every aspect of our work as we help clients navigate the often stressful real estate transaction process. Since 2022, we have supported hundreds of home buyers, sellers, and investors across the High Desert region and much of Southern California. Our team prioritizes each client's needs, interests, and goals to ensure a smooth experience. We strive to help clients "Experience the Difference" in how escrow services can be delivered.

Role Description The Front Desk Representative is a part-time, on-site role based in Oak Hills, CA. This role is responsible for greeting visitors, answering and directing phone calls, and serving as the first point of contact for clients and partners. Day-to-day tasks include managing appointments and reservations, handling incoming mail and deliveries, and maintaining an organized and welcoming reception area. The Front Desk Representative will support basic administrative duties such as data entry, document preparation, and coordinating with escrow team members. This role requires consistent, professional communication and a strong focus on customer service.

Qualifications

• Strong customer service skills, including client-facing support and problem-solving.
• Phone etiquette and receptionist duties, such as answering calls, routing inquiries, and greeting visitors.
• Experience managing reservations, appointments, and schedules.
• Clear and professional communication skills, both verbal and written.
• Basic computer proficiency, including email, calendars, and office software.
• Ability to remain organized, detail-oriented, and calm in a fast-paced environment.
• Prior front desk, office, or hospitality experience preferred.
• High school diploma or equivalent; additional office or customer service training is a plus.