Sr. Escrow Officer

HomeServices of America; Scottsdale (AZ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer match

Job summary

HomeServices of America in Scottsdale, Arizona is seeking an Escrow Manager responsible for overseeing closing processes, managing escrow operations, and leading a team. This role requires strong interpersonal, marketing, and analytical skills to ensure customer satisfaction and compliance with policies.

Candidates need a high school diploma, two years of supervisory experience, and seven years as an Escrow Officer. Benefits include medical, dental, vacation, and a 401(k) with employer match.

Qualifications

• Minimum of a high school diploma or the equivalent.
• Two years of supervisory experience preferred.
• Seven years’ experience as an Escrow Officer.

Responsibilities

• Oversee all aspects of a closing process.
• Respond professionally to customer inquiries and complaints.
• Supervise staff, conduct meetings, and oversee training.
• Seek new business through networking and events.
• Provide backup to escrow branch manager.

Skills

Proficient in using personal computers and related software

Strong marketing and sales skills

Superior interpersonal and communication skills

Strong customer service focus

Analytical and problem-solving skills

Education

High school diploma or equivalent

Job description

Purpose of the Job

Responsible for establishing, streamlining, and managing processes, procedures, and programs related to escrow operations and support functions. Manage and lead a team that performs a wide range of duties related to escrow operations. Partner with and act as a liaison between groups to ensure compliance, policy adherence, production goals, and timelines are met.

Job Duties and Responsibilities (Essential Job Functions)

• Oversee all aspects of a closing, including receiving and reviewing new contracts, preparing estimated closing statements for buyer and seller, preparing file for signing, monitoring the closing, and auditing escrow file.
• Respond in a timely, professional manner to customer inquiries and complaints.
  • Request all necessary information has been ordered and is accurate (payoff, abstract, title evidence, reports, mortgage documentation, etc.).
  • Review file for completeness and compliance, ensuring title issues are resolved prior to closing.
  • Prepare and submit closed loan package, deposits, and disbursement documentation, recording package, final policy package and/or commission package to appropriate department or entities.
  • Prepare HUD settlement statements and other required documents.
• Supervise and provide guidance to all staff members; conduct educational and informational meetings and oversee staff training.
• Actively seek new business by attending sales meetings, real estate events, escrow and management meetings, and interacting with lending and banking to increase capture rate.
• Provide backup to escrow branch manager.
• Assign files as they are received by the branch.
• Responsible for client retention and development of new business.
• Resolve issues that may arise from closing or day‑to‑day operations.
• Monitor staff productivity to ensure customer service time needs are met.
• Review and approve invoices for payment in relation to office expenses.
• Perform any additional responsibilities as requested or assigned.

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed, achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow company HR policy, the Code of Business Conduct, and all subsidiary and department policies and procedures, including protecting confidential information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

• Minimum of a high school diploma or the equivalent.

Experience

• Two years of supervisory experience preferred.
• Seven years’ experience as an Escrow Officer.

Knowledge and Skills

• Proficient in using personal computers and related software.
• Strong marketing and sales skills preferred.
• Superior interpersonal and communication skills, including presentation skills.
• Strong customer service focus and ability to work as a member in a team-oriented environment.
• Ability to prioritize and manage multiple tasks and projects concurrently under deadline pressure, with the ability to occasionally work extra hours during peak times of the month.
• High degree of integrity, self‑motivated, organized, detail oriented, and possessing a strong aptitude for figures.
• Effective analytical, problem‑solving, and decision‑making skills.

Other

• The position requires approval from the Department of Corporations.

Benefits

• Medical, Health Savings Account, Dental, Vision, Life Insurance.
• Paid vacation (PTO), 401(k) with employer match, Flexible Spending Account.
• Employee Assistance Program (EAP).

Equal Opportunity Employer