Reception & Testing Proctor - CRM Admin (Mon-Thu 8-3)

Paralegal Studies Association at Harper College; Palatine (IL); On-site; USD 2,480,000 - 2,755,000; Full time

Job summary

Harper College is seeking a testing proctor to administer computer-based tests (GED, CNA, CLEP, etc.), manage testing rooms, and support administrative functions in the testing department.

Qualifications include a high school diploma and 1–2 years of office experience; duties include answering phones, filing, and coordinating with Access and Disability Services to ensure testing accommodations.

Qualifications

• High school graduate or equivalent required.
• One to two years general office experience preferred.
• Basic computer skills and familiarity with office software.

Responsibilities

• Answers telephones, responds to emails, and distributes messages.
• Records testing activity in the Salesforce CRM.
• Proctors tests and maintains test security and documentation.
• Sorts and distributes mail and handles testing room logistics.
• Collaborates with Access and Disability Services to provide materials for accommodated testing.
• Performs related duties as assigned.

Skills

Customer service

Attention to detail

Multitasking

Communication skills

Education

High school diploma or equivalent

Tools

Salesforce CRM

Job description

Harper College is seeking a testing proctor to administer computer-based tests (GED, CNA, CLEP, etc.), manage testing rooms, and support administrative functions in the testing department.

Qualifications include a high school diploma and 1–2 years of office experience; duties include answering phones, filing, and coordinating with Access and Disability Services to ensure testing accommodations.