Clerk/Receptionist – Testing Center

Paralegal Studies Association at Harper College; Palatine (IL); On-site; USD 2,480,000 - 2,755,000; Full time

Job summary

Harper College is seeking a testing proctor to administer computer-based tests (GED, CNA, CLEP, etc.), manage testing rooms, and support administrative functions in the testing department.

Qualifications include a high school diploma and 1–2 years of office experience; duties include answering phones, filing, and coordinating with Access and Disability Services to ensure testing accommodations.

Qualifications

• High school graduate or equivalent required.
• One to two years general office experience preferred.
• Basic computer skills and familiarity with office software.

Responsibilities

• Answers telephones, responds to emails, and distributes messages.
• Records testing activity in the Salesforce CRM.
• Proctors tests and maintains test security and documentation.
• Sorts and distributes mail and handles testing room logistics.
• Collaborates with Access and Disability Services to provide materials for accommodated testing.
• Performs related duties as assigned.

Skills

Customer service

Attention to detail

Multitasking

Communication skills

Education

High school diploma or equivalent

Tools

Salesforce CRM

Job description

We are Harper College…your community.

The College was established by referendum in 1965 and opened September 1967. It is named for Dr. William Rainey Harper, a pioneer in the junior college movement in the United States and the first president of the University of Chicago.

Harper College is now one of the nation’s premier community colleges and one of the largest, serving approximately 29,000 students annually in Chicago’s northwest suburbs. The College’s academic programs prepare students for rewarding careers and for transfer to four-year universities. Harper offers associate degree and certification programs, advanced career programs, workforce training, professional development, continuing education classes, accelerated degree options for adults and developmental education programs.

Requirements

At Harper College, we are committed to fair and equitable compensation for all employees. In compliance with Illinois state law, we prioritize transparency in salary information. Our salary ranges reflect our dedication to attracting and retaining top talent while ensuring equitable pay practices. We encourage open discussions about compensation and invite you to reach out with any questions you may have regarding salary details. Harper College typically offers compensation up to the median market rate for this position. We aim to ensure our pay is competitive while aligning with both the role's requirements and the candidate's experience. To review all benefit information visit us at:

https://www.harpercollege.edu/about/directory/hr/index.php

• Education: High school graduate or equivalent. Basic computer skills training.
• Experience: One to two years general office experience. Experience working with public and familiarity with computers.
• Answers telephones, responds to emails, and checks identification, takes and distributes messages.
• Records testing related activity in the Salesforce CRM.
• Distributes appropriate tests.
• Ensures security, readability and filing of tests, and security of department’s computers.
• Proctors test takers to maintain test security and complete required documentation in the event academic misconduct is identified
• Administer computer based tests like the GED exam, the state of Illinois Certified Nursing Assistant exam, CLEP and similar tests that might require specific proctoring certification
• Sorts and distributes mail.
• Fills out appropriate paperwork as is required.
• Monitors office supplies and maintains decorum of testing rooms.
• Collaborates with the Access and Disability Services office to assure materials needed for specialized, accommodated testing are distributed.
• Performs related duties as assigned.

Work Schedule

Monday-Thursday 8am - 3pm