Reception Specialist

TSAOG Orthopaedics & Spine; New Braunfels (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

TSAOG Orthopaedics & Spine is seeking a full-time front desk associate to greet patients, collect payments, and manage patient information in a fast-paced clinic in Texas. You will assist with insurance questions, process co-pays, and guide patients through check-in and scheduling processes with accuracy.

Responsibilities include updating records, handling phones, and entering charges while coordinating with clinical staff.

Qualifications

• High School Diploma or equivalent is required.
• At least 1 year of work experience in a clinical setting or customer service.
• Exceptional customer service skills and familiarity with insurance benefits are a plus.
• Must be computer literate with basic MS Office knowledge and general office machines.

Responsibilities

• Greets customers in a polite, prompt, and helpful manner and informs the appropriate department/person of arrival.
• Updates patient information (insurance cards, driver's license, authorizations, referrals).
• Administers tablets for completion of personal health information including privacy policies and financial policies.
• Collects co-payments, deductibles and outstanding balances.
• Explains benefits and financial agreements in detail.
• Answers phones pleasantly and handles customer needs promptly.
• Schedules follow-up appointments as required by physicians.
• Enters charges into the computer system and prints relevant paperwork for the next day clinic.
• Balances daily collections with time-of-service payments and prepares deposit slips.
• Performs daily actions related to hold and practice buckets.
• Accepts deliveries and distributes to appropriate parties.

Skills

Customer service

Multi-tasking

Teamwork

Communication skills

Education

High School Diploma or equivalent

Tools

MS Office

Fax/Copier

Job description

• Greets customers in a polite, prompt, and helpful manner. Provides any necessary instruction/directions. Informs appropriate department/person of customer's arrival.
• Updates patient information (such as insurance cards, driver's license, authorizations, and referrals).
• Administers tablets for completion of personal health information including privacy policies and financial policies.
• Collects co-payments, deductibles and outstanding balances such as out-of-pocket expenses.
• Give detailed explanation of benefits and financial agreements.
• Answers phones in a pleasant manner and deals with customer needs expeditiously.
• Schedules follow-up appointments, as required by physician teams.
• Enters charges into computer system.
• Prints charge tickets and necessary paperwork for "next day clinic".
• Balance daily collections with time of service payment, summary report, and prepares deposit slip.
• Daily: Carries out appropriate actions related to hold and practice buckets.
• Accepts deliveries, logs and distributes to appropriate parties

Description

Position Status: Full-Time

Supervisor: Clinic Manager

What You'll Do

• Greets customers in a polite, prompt, and helpful manner. Provides any necessary instruction/directions. Informs appropriate department/person of customer's arrival.
• Updates patient information (such as insurance cards, driver's license, authorizations, and referrals).
• Administers tablets for completion of personal health information including privacy policies and financial policies.
• Collects co-payments, deductibles and outstanding balances such as out-of-pocket expenses.
• Give detailed explanation of benefits and financial agreements.
• Answers phones in a pleasant manner and deals with customer needs expeditiously.
• Schedules follow-up appointments, as required by physician teams.
• Enters charges into computer system.
• Prints charge tickets and necessary paperwork for "next day clinic".
• Balance daily collections with time of service payment, summary report, and prepares deposit slip.
• Daily: Carries out appropriate actions related to hold and practice buckets.
• Accepts deliveries, logs and distributes to appropriate parties

Requirements

What You'll Need:

• Must have a High School Diploma or equivalent.
• Must have at least one-year work experience in a clinical setting, or equivalent experience in a customer service role.
• Must have exceptional customer service skills. Familiarity with insurance benefits is a plus. Must be computer literate, with basic knowledge of MS office products, and general office machines such as fax, copier, etc..
• Must have the ability to multi-task, work in a fast-paced work environment, and demonstrate team cooperation.
• Other duties to be assigned as necessary and may vary at times, as needed by your immediate supervisor or as directed by the company.

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