Reception Specialist

TSAOG Orthopedic & Spine; New Braunfels (TX); On-site; USD 32,000 - 44,000; Full time

Job summary

TSAOG Orthopedic & Spine in Texas is seeking a Full-Time front desk/clinic coordinator to greet patients, update insurance and demographic information, and handle financial transactions. You will also assist with scheduling, patient communications, and basic charting in a fast-paced clinic.

The role requires strong customer service, multitasking, and computer skills. Prior clinical or healthcare office experience is preferred, with a focus on accuracy and confidentiality.

Qualifications

• Must have excellent customer service skills.
• Must be computer literate with basic MS Office knowledge.
• Experience in a clinical or customer service setting is required.

Responsibilities

• Greets customers in a polite, prompt, and helpful manner and directs them as needed.
• Updates patient information such as insurance cards and referrals.
• Collects co-payments, deductibles, and balances due.
• Explain benefits and financial policies to patients clearly.
• Answers phones and assists with patient needs and inquiries.
• Schedules follow‑up appointments as required by physicians.

Skills

Customer service

Multi-tasking

Computer literacy

Education

High School Diploma or equivalent

Tools

MS Office

Office machines (fax, copier)

Job description

Description

Position Status: Full-Time

Supervisor: Clinic Manager

What You’ll Do:

• Greets customers in a polite, prompt, and helpful manner. Provides any necessary instruction/directions. Informs appropriate department/person of customer’s arrival.
• Updates patient information (such as insurance cards, driver’s license, authorizations, and referrals).
• Administers tablets for completion of personal health information including privacy policies and financial policies.
• Collects co-payments, deductibles and outstanding balances such as out-of-pocket expenses.
• Give detailed explanation of benefits and financial agreements.
• Answers phones in a pleasant manner and deals with customer needs expeditiously.
• Schedules follow‑up appointments, as required by physician teams.
• Enters charges into computer system.
• Prints charge tickets and necessary paperwork for “next day clinic”.
• Balance daily collections with time of service payment, summary report, and prepares deposit slip.
• Daily: Carries out appropriate actions related to hold and practice buckets.
• Accepts deliveries, logs and distributes to appropriate parties

Requirements

What You’ll Need:

• Must have a High School Diploma or equivalent.
• Must have at least one-year work experience in a clinical setting, or equivalent experience in a customer service role.
• Must have exceptional customer service skills. Familiarity with insurance benefits is a plus. Must be computer literate, with basic knowledge of MS office products, and general office machines such as fax, copier, etc..
• Must have the ability to multi‑task, work in a fast‑paced work environment, and demonstrate team cooperation.
• Other duties to be assigned as necessary and may vary at times, as needed by your immediate supervisor or as directed by the company.

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