Reception - Medical Clinic

Steindler Orthopedics; North Liberty (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

PTO and Paid Holidays

401(k) and 401(k) match

Job summary

Steindler Orthopedic Clinic is seeking a friendly and organized Receptionist to be the first point of contact for patients and visitors. You will handle check-ins, scheduling, and payments with professionalism in a fast-paced orthopedic clinic.

The role requires excellent communication, attention to detail, and the ability to work both independently and as part of a team to ensure a positive patient experience. Prior medical office experience and EMR familiarity are preferred.

Qualifications

• High school diploma or equivalent required.
• Previous medical office or customer service experience preferred.
• Knowledge of medical terminology and insurance processes is helpful.
• Experience with EMR/EHR systems preferred.
• Strong organizational, multitasking, and communication skills.
• Proficient in Microsoft Office and standard office equipment.
• Ability to maintain professionalism and confidentiality at all times.

Responsibilities

• Greet and check in patients in a courteous and professional manner.
• Answer incoming phone calls and direct calls appropriately.
• Schedule, confirm, and update patient appointments.
• Verify patient demographic and insurance information.
• Collect copays and process payments accurately.
• Maintain patient confidentiality in accordance with HIPAA guidelines.
• Communicate effectively with providers, clinical staff, and patients.
• Assist with patient forms, referrals, and general administrative tasks.
• Monitor reception and waiting areas to ensure a positive patient experience.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High school diploma

Tools

EMR/EHR systems

Microsoft Office

Job description

Description

At Steindler Orthopedic Clinic, we are dedicated to providing exceptional orthopedic care with compassion, professionalism, and teamwork at the center of everything we do. For more than 75 years, our physicians and staff have helped patients throughout Eastern Iowa improve mobility, reduce pain, and return to the activities they enjoy most. We foster a collaborative, patient-focused environment where employees are valued, supported, and encouraged to grow professionally while making a meaningful impact in the lives of our patients every day. We are seeking a friendly, professional, and organized Receptionist to join our medical clinic team. This role serves as the first point of contact for patients and visitors and plays an important part in creating a welcoming and efficient patient experience. The ideal candidate will have strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced healthcare environment.

Requirements

• Greet and check in patients in a courteous and professional manner.
• Answer incoming phone calls and direct calls appropriately.
• Schedule, confirm, and update patient appointments.
• Verify patient demographic and insurance information.
• Collect copays and process payments accurately.
• Maintain patient confidentiality in accordance with HIPAA guidelines.
• Communicate effectively with providers, clinical staff, and patients.
• Assist with patient forms, referrals, and general administrative tasks.
• Monitor reception and waiting areas to ensure a positive patient experience.
• Positive and team-oriented attitude.
• Strong attention to detail and accuracy.
• Ability to work independently and collaboratively.
• Excellent customer service and interpersonal skills.
• Ability to remain calm and professional in busy situations.

Qualifications

• High school diploma or equivalent required.
• Previous medical office or customer service experience preferred.
• Knowledge of medical terminology and insurance processes is helpful.
• Experience with electronic medical records (EMR/EHR) systems preferred.
• Strong organizational, multitasking, and communication skills.
• Proficient in Microsoft Office and standard office equipment.
• Ability to maintain professionalism and confidentiality at all times.

Work Environment

• Fast-paced medical clinic setting
• Frequent interaction with patients, providers, and staff
• Primarily sedentary work with occasional standing, walking, and lifting up to 20 pounds

Benefits

We offer a competitive compensation and benefits package that may include:

• Health, dental, and vision insurance
• PTO and Paid Holidays
• 401(k) and 401(k) match

Compensation Based On Education, Skills And Experience.

Steindler Orthopedic Clinic is an equal opportunity employer.