Front Desk Receptionist

Iowa Ortho; Waukee (IA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive benefits

401(k) with company match

Paid time off

Professional growth

Job summary

Iowa Ortho is seeking a Front Desk Receptionist (Patient Experience Specialist) to support our orthopedic providers by delivering excellent customer service at the front desk across Johnston, Waukee, and Laurel locations. The role handles check-in, scheduling, billing support, and patient communications with a friendly, professional demeanor.

Responsibilities include opening reception, greeting visitors, updating demographics and insurance info in NextGen, collecting co-pays, and coordinating

Qualifications

• Prior face-to-face customer service experience and/or healthcare exposure.
• Basic understanding of health insurance and medical billing.
• Experience in a medical office is preferred.
• Excellent communication skills and a positive attitude.

Responsibilities

• Open the reception area and monitor lobby activities.
• Welcome visitors and direct them to the appropriate personnel.
• Answer phones, check-in patients, and collect co-pays.
• Enter/update patient information in HST/NextGen systems.
• Assist with insurance follow-up and billing tasks.
• Maintain a friendly, professional atmosphere at all times.

Skills

Customer service

Healthcare experience

Communication skills

Positive attitude

Team player

Tools

HST

NextGen

Job description

Front Desk Receptionist

Iowa Orthopedic Center is actively seeking a Front Desk Receptionist or (Patient Experience Specialist) to support orthopedic providers in delivering high-quality patient care. The role is responsible for operating an efficient front desk and providing excellent customer service. The patient specialist also performs secretarial and various general procedures associated with routine patient encounters. The patient specialist maintains a positive relationship with patients, family members, other visitors, as well as fellow employees.

• 10 or 12hr shifts between 630am-7pm (Monday-Thursday)

Float between (Johnston, Waukee and Laurel Locations)

Must have daily reliable transportation.

Key Responsibilities:

• Open the reception area in a timely manner and monitor lobby activities taking action as needed.
• Welcome on-site visitors, determines nature of business and announce visitors to appropriate personnel.
• Answer telephone, greet and direct patients, salespeople and visitors.
• Enter and update information in HST and NextGen from documentation as required.
• Assist with insurance claim follow up and billing tasks.
• Check-In patients in by updating demographic and insurance information in computer, collecting co-pays and Account Balances
• Be proficient in operation of office equipment and report malfunctions immediately to supervisor.
• Always interact with co-workers, patients and visitors in a friendly, professional, courteous manner.
• Perform front office duties efficiently and correctly.
• Accept changes to the front desk procedure with an open mind and a positive attitude.
• Provide a role model for customer service and excellent patient care.
• Assist with other duties as assigned.
• Must be able to regularly attend work.

Requirements

• Prior face to face customer service experience and/or healthcare or health related field experience
• Basic understanding of health insurance and medical billing
• Prior experience in a medical office is preferred
• Customer service and the desire to serve our patients and co-workers with a positive attitude.
• Ability to add, subtract, multiply, and figure percentages on a calculator.
• Respond to requests from other departments in a timely, positive and pleasant manner. Demonstrates the ability to make decisions, take appropriate action and follow tasks through to conclusion.
• Recognize and analyze the implications of new situations and develop workable solutions in order to maintain productivity and morale.
• Demonstrate willingness to accept new responsibilities.
• Excellent communication skills

Why Choose Iowa Ortho?

At Iowa Ortho, we are guided by our IMPACT values, and we believe in fostering a culture that prioritizes both professional excellence and compassionate care:

• Innovation that Drives Positive Outcomes (I)
• Motivation for Exceptional Care (M)
• Passion for Quality in Everything We Do (P)
• Accountability Through Open and Honest Communication (A)
• Commitment to Continued Growth (C)
• Teamwork (T)

• Competitive Benefit Package: Competitive pay, health, dental, paid time off, paid holidays, 401(k) with company match, profit-sharing, employee discounts and more.
• Center of Excellence: Physician-owned orthopedic clinic and surgery center dedicated to providing exceptional medical care to the people of central Iowa. Discover why Iowa Ortho is a recognized center of excellence in orthopedic care.
• Cutting-Edge Environment: Work in a state-of-the-art facility that embraces the latest advancements in medical technology.
• Team Atmosphere: Join a collaborative team that supports one another and is committed to enhancing patient care.
• Professional Growth: Opportunities for career advancement and continuous learning.

Join our team and be a part of our commitment to delivering gold-standard healthcare!

*Please note our first point of contact may be by email. Please check your spam folder, as unknown senders sometimes wind up in spam or junk.

Iowa Ortho is a privately held medical practice. Candidates who receive a conditional offer of employment at Iowa Ortho will be required to complete a criminal background check, education verification, reference checks, and an initial TB test.

Iowa Ortho is committed to a diverse and inclusive workplace. Iowa Ortho is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.